Dear DStv - technical faults thread

How do you rate the DStv service *technically* ?

  • 10 (Best)

    Votes: 2 1.8%
  • 9

    Votes: 3 2.7%
  • 8

    Votes: 1 0.9%
  • 7

    Votes: 6 5.5%
  • 6

    Votes: 5 4.5%
  • 5

    Votes: 6 5.5%
  • 4

    Votes: 9 8.2%
  • 3

    Votes: 17 15.5%
  • 2

    Votes: 10 9.1%
  • 1 (Worst)

    Votes: 51 46.4%

  • Total voters
    110

twr

Expert Member
Joined
Oct 14, 2008
Messages
1,698
Besides the batteries, any new equipment in the room, or a change of position of the decoder? Even a new light bulb can have an effect.
And aging decoders can develop this kind of degrading performance.
Thanks Will ask them about the batteries, no change in the position of the decoder, I'll check in the light bulb thanks
 

Ivan Leon

Expert Member
Joined
May 27, 2008
Messages
4,683
Watching Family Law on Universal (Ch.117) - using Chrome 95 on Windows 11 - it keeps on stuttering and skips forward whilst watching the live stream - but NOT during the commercial breaks... :mad:
 

Louis72

Expert Member
Joined
Jun 15, 2010
Messages
1,549
Jirre the DStv forum is a blast from the past. I remember going on a tour there around 15 years ago courtesy of MC Phil. That type of interaction would never happen nowadays, how far corporate SA has fallen :confused:
I recently had to contact their call center due to an ongoing audio issue on 203, it was a complete dead end. The lady on the other end of the line had no idea why I was bothering her with this, when I asked her to escalate it I was told to call again the next day as the office was closed :rolleyes:
Ah good old DSTv forum nostalgia. The SD PVR was already pretty obsolete and problematic in 2012 due to hardware limitations on memory I recall. Random reboots where a big issue.
Was an Amazing decoder back in 2005 when I was a young lad.

Even the 2 Tuner Pace HD PVR started to struggle around 2018.

They should have just had a more unified developer and software platform among decoder models and things would have been so much easier for them from a support perspective.

Everything installation wise was just always insanely complicated for no good reason that I just dont miss it at all! They basically made a support nightmare for themselves.
 

Louis72

Expert Member
Joined
Jun 15, 2010
Messages
1,549
Explora 1 - Box Office listings & access is in 3 places; main BO section, Home page, and Catch Up Featured page.

How is it possible that the software is so badly coordinated that these sections ALL differ at times??
Like today, there's one less BO title reflected on the Home page, and it's missing at least 2 thumbnail posters.

Wow :unsure:
What baffles me is why certain local Mnet/Kyknet shows have taken up to 6-7 days to appear on CU!! It defeats the purpose of CU.

The following week the same show is available within minutes after show airs?
 

Naks

Executive Member
Joined
Jun 3, 2009
Messages
6,154
Anyone else getting a PER190121 error when trying to watch in a web browser on Android?
 

Geoff.D

Honorary Master
Joined
Aug 4, 2005
Messages
24,696
LOts of service Auth errors today, E16 on all channels, channels dropping off the list mid-program, reboot not fixing it, broken XV link. ----- It is an absolute mess since about midday today.
 

Brian_G

Executive Member
Joined
Feb 7, 2020
Messages
6,825
Ah good old DSTv forum nostalgia. The SD PVR was already pretty obsolete and problematic in 2012 due to hardware limitations on memory I recall. Random reboots where a big issue.
Was an Amazing decoder back in 2005 when I was a young lad.
There's quite a few fans of it on this forum too, some even helped test it. And believe it or not it's still in use... although too much of a struggle now without some good reason here, it's still popular in Rest Of Africa (ROA) though that's as a slightly different model which may mean better memory for them.
 

craigcul

Well-Known Member
Joined
Dec 17, 2012
Messages
241
Asking in behalf if my folks.thry have pvr maybe 5 years old. They are battling to change channels volume etc, so they went to get a new remote but still bot helping. Could it be the actual dstv box? Would it be the receiver side side or itsself? It changes the channels perfect when you do it manually on the box itself but battling with the remote?

Any ideas what to do

Hi the best way to test if the remote is working is to use your cellphone camera in front of the remote while pushing the remote buttons the camera can see the light emited by the remote
 
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KatieKim

Member
Joined
Jun 3, 2021
Messages
11
Hope you all have been keeping an eye on your 115 recordings. I had to rerecord every episode of Macgyver shown last week (manually) because there was about 5 min missing at the end of each episodes. The issue started on episode 9. I just got the endings to Walker and the week before that I had rerecord (manually) episodes of Macgyver, Walker and Station 19 because of what we call fake or ghost recording. (When the red recording light is on the explora, but in reality nothing or little has been recorded.)

DStv is really ending 115 in true Multichoice fashion. Can't wait to see the stuff up for ME.
 

Ivan Leon

Expert Member
Joined
May 27, 2008
Messages
4,683
The online DSTV Guide seems to be broken again...

OPTION 1 - Only shows listings for today - any listings from Wed onward shows up as blank...

1635266659463.png

OPTION 2 - Listings from Friday onward show up some channels as blank (greyed out with no details at all)

1635267036854.png

:whistling:
 

Brian_G

Executive Member
Joined
Feb 7, 2020
Messages
6,825
Online seems to be luck of timing, I've been okay this week there. Except the often missing search facility on the older guide again, they don't seem to ever realise that it's the only way to search the second week..

(Try using the newer guide to search, it looks at their website instead of the guide info - idiots!)
 

Brian_G

Executive Member
Joined
Feb 7, 2020
Messages
6,825
115 Me channel info now available on the old online guide and my Exploda, not yet on the new online guide or my older decoders.

Edit: Besides Fri. movie continuing, now has a Sun. movie too.
 
Last edited:

Rickster

EVGA Fanatic
Joined
Jul 31, 2012
Messages
19,102
Does anyone know why showmax and CU content are displayed in letterbox format? I thought this was a thing of the past.

TV in question is a 4k display but DSTV decoders don't support that so it scaled down to 1080p.
 

Brian_G

Executive Member
Joined
Feb 7, 2020
Messages
6,825
Does anyone know why showmax and CU content are displayed in letterbox format? I thought this was a thing of the past.

TV in question is a 4k display but DSTV decoders don't support that so it scaled down to 1080p.
Not sure what you mean, SM and CU on Exploras are in the aspect ratio of your choice like broadcast content as well, and that adjusted in the menus. Letterbox will be with us for ages still, but you'll want to adjust to Pillarbox if not on that and that should have been the default setting.

If you mean some actual content being "letterboxed", that will be due to source. Not all older content has been adjusted. Sometimes mistakes are made as well, typically done by some smaller channels and MC still mess that up occasionally.

BTW, presuming your TV is 50" or bigger the recommended setting for decoder-DStv is 1080i , smaller TV's work best with 720p.
Edit: Based on the satellite feeds, can't comment on new streaming-only Exploras but presume they may offer 1080p or plan to.
 
Last edited:

Brian_G

Executive Member
Joined
Feb 7, 2020
Messages
6,825
Nice new discovery re middle-of-the-night recording issues - I've now seen a few times that MC are making some channels E18 for 1 minute at 02:00. There's no definite days they do this and which channels it's done to follows no pattern, but the time is consistent.

E18 will cut the live TV feed but it doesn't seem to affect recordings themselves as E16 would, or isn't supposed to. Only seen on older decoders, but clearly has some effect on all.

Another fiddle sometimes happens at 06:00 or close to that, and in this case I think it is a short period of E16 but haven't monitored it.
 

krugie

Well-Known Member
Joined
Nov 14, 2009
Messages
260
Does anyone know why showmax and CU content are displayed in letterbox format? I thought this was a thing of the past.

TV in question is a 4k display but DSTV decoders don't support that so it scaled down to 1080p.

Can you give us some examples of the content you are referring to? Some movies and even series are filmed in an aspect ratio even wider than 16:9 and if those are shown in their original aspect ration on a 16:9 TV there will be (relatively small) black bars at the top & bottom.
 

Ivan Leon

Expert Member
Joined
May 27, 2008
Messages
4,683
This is a handy guide for setting the correct aspect ratio on a 16:9 (Widescreen TV) to watch content recorded in differing aspect ratios with the correct proportions - so people don't appear 'squashed' or 'stretched'...

Top image - conventional 16:9 content (most modern 21st century TV shows)
Picture fills the screen without any distortion of the image

Bottom left image - Older 4:3 Cathode Ray Tube (CRT) TV content (mostly found on pre-21st century TV shows)
Picture displays with wide vertical black bars on each side (Pillarbox format) so that the image is not 'stretched horizontally' and people look like dwarves with Halloween pumpkin shapes for their bodies & heads... ;)

Bottom right image - Cinemascope (21:9) movie format content (utilised for most classic & modern movies)
Picture displays with thin black bars at the top & bottom of the image (Letterbox format) and people are displayed with their correct proportions and not 'stretched vertically' with impossibly tall & thin 'alien' bodies & heads... ;)

e77785b0677311e88b57a32f0362b437.png
 

Ivan Leon

Expert Member
Joined
May 27, 2008
Messages
4,683
Looks like the DSTVNow server has lost the Programme Title captioning from the Discovery Channel feed (Ch.121) - this is what currently appears for 'Baggage Battles'...

1635876043506.png
 
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