defrauded by data recovery "expert" : what to do?

NixT

Member
Joined
Apr 16, 2015
Messages
11
Hendrik Denysschen from The Data Recovery Company is an unprofessional grifter and bad liar.
Our company server failed in July and he sent a quotation for data recovery and server restore amounting to R13 680,00 (11 400,00 plus an emergency fee of R2 280,00) payable in advance with a promise that work would be completed within 2 days. We duly paid and after a week we finally got our server back in the same state it was sent. Hendrik claimed to have got lost trying to deliver the server to our premises and sent us an email stating that he had done everything he could for us.
What he had neglected to tell us from the outset was that he had not found any data to recover, but in the time that he took to relay this information we lost business and clients as we awaited for the data he claimed to be recovering. This was only the start of our problems with Hendrik Denysschen and The Data Recovery Company. We wrote to him pointing out that he had done none of the work we had already paid for, and he promised to refund us if we sent our bank details.
This did not occur. I called his offices (he operates from his home in Mondeor) and he promised to pay by Friday 4th September. This did not occur. When we called to find out what the problem was he said his admin person was taking care of it. He made numerous promises to deal with our refund but never did. On September 14th he wrote to us claiming that: “Payment has not been made due to the fact that we are just awaiting the pricing on the new 3TB drive we supplied and will need to deduct from the refund. Will complete all this week”
*No refund was made. I contacted him by telephone on 18 September. He said the drive was priced at R1500 and after deducting that, the refund payment would be made that afternoon. No payment was made. He is now not taking our calls or pretends he cannot hear me if I call.
What can I do to remind him that his behaviour is unethical, unprofessional and illegal?
 

Sonic2k

Executive Member
Joined
Feb 7, 2011
Messages
7,641
Dear OP- this is not Hellopeter.com

Secondly, most of these guys are sharks.
 

ToxicBunny

Honorary Master
Joined
Apr 8, 2006
Messages
82,396
Hendrik Denysschen from The Data Recovery Company is an unprofessional grifter and bad liar.
Our company server failed in July and he sent a quotation for data recovery and server restore amounting to R13 680,00 (11 400,00 plus an emergency fee of R2 280,00) payable in advance with a promise that work would be completed within 2 days. We duly paid and after a week we finally got our server back in the same state it was sent. Hendrik claimed to have got lost trying to deliver the server to our premises and sent us an email stating that he had done everything he could for us.
What he had neglected to tell us from the outset was that he had not found any data to recover, but in the time that he took to relay this information we lost business and clients as we awaited for the data he claimed to be recovering. This was only the start of our problems with Hendrik Denysschen and The Data Recovery Company. We wrote to him pointing out that he had done none of the work we had already paid for, and he promised to refund us if we sent our bank details.
This did not occur. I called his offices (he operates from his home in Mondeor) and he promised to pay by Friday 4th September. This did not occur. When we called to find out what the problem was he said his admin person was taking care of it. He made numerous promises to deal with our refund but never did. On September 14th he wrote to us claiming that: “Payment has not been made due to the fact that we are just awaiting the pricing on the new 3TB drive we supplied and will need to deduct from the refund. Will complete all this week”
*No refund was made. I contacted him by telephone on 18 September. He said the drive was priced at R1500 and after deducting that, the refund payment would be made that afternoon. No payment was made. He is now not taking our calls or pretends he cannot hear me if I call.
What can I do to remind him that his behaviour is unethical, unprofessional and illegal?
Contact the police and lay a charge of fraud.
 

signates

Executive Member
Joined
Dec 8, 2009
Messages
5,140
Should have come here first and gone with SouthBit for your data recovery.

Excellent service and you get a MyBB discount.
 

[XC] Oj101

Expert Member
Joined
Jun 4, 2010
Messages
3,527
A data recovery agency that operates from home? What kind of clean room does he have, one with brooms and Jik??
 

Grasmuis

Senior Member
Joined
Jun 1, 2009
Messages
808
And the guys we used before first recover the data and only pay them after the recovery. So no recovery, no cost.
 

Raphael123

Expert Member
Joined
Jan 5, 2010
Messages
1,329
A guy working from home in Mondeor that should have already raised alarm bells.
 

genetic

Honorary Master
Joined
Apr 26, 2008
Messages
28,898
So a company uses a guy opperating from his back yard to recover their important data?

Why not go to a reputable company that specialise in data recovery?
 

OHNO

Active Member
Joined
Oct 24, 2011
Messages
65
I won't give an opinion about the service, but it is important that this happens to every person, and company once, so that you can wake up, and make sure you have a data backup plan, and not assume that hard disks and computers can never break.

No person or company cares to listen, if they have not been burned. You now have been burned, and I am quite sure you will not allow yourself to be put in this position again.

For some reason companies do not want to spend money on a backup system, they feel it should be for free. You now have the experience what can and will happen if you do not prepare for this kind of scenario.
 
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