Degrading Telkom LTE Uncapped speeds

[chou56929]

I also have same problem since starting of May. been a happy Telkom mobile user for so long since they started 8ta.

but now its very slow, like 256 line slow during the "peak" hour from 6pm to 10pm, specially at 8pm.

I have log case with telkom, but no reply since logged.

I have SmartBroadband Wireless 100GB, (100gb day + 100gb night)

 

[Telkom]

I also have same problem since starting of May. been a happy Telkom mobile user for so long since they started 8ta.

but now its very slow, like 256 line slow during the "peak" hour from 6pm to 10pm, specially at 8pm.

I have log case with telkom, but no reply since logged.

I have SmartBroadband Wireless 100GB, (100gb day + 100gb night)

Hi chou56929,

Thank you for your post.

We would glasy ensure that your query is attended to.

Please may you PM us the case number or the affected number & your contact number for further assistance.

Your social media reference number is AI2513325.

Kind regards
William
Telkom Social Media Team

 

[Perrie]

If I wanted to cancel my 24month LTE contract, what are the penalties for early cancellation?

 

[Cowboy619]

If I wanted to cancel my 24month LTE contract, what are the penalties for early cancellation?

PM Telkom or Tweet them

 

[Snyper564]

I play CSGO and don't have any issues with latency last night between 21:00-23:00 ping spiked all over the place all the way up to 500+ where it is usually at 20ms, did anyone else also experience this last night. One of the guys that usually joins us this time in the evening from JHB had the same issue, im from Centurion. Its all back to normal but it didn't seem to be isolated to an area.

 

[Dennis]

I play CSGO and don't have any issues with latency last night between 21:00-23:00 ping spiked all over the place all the way up to 500+ where it is usually at 20ms, did anyone else also experience this last night. One of the guys that usually joins us this time in the evening from JHB had the same issue, im from Centurion. Its all back to normal but it didn't seem to be isolated to an area.

Pretty much like this

 

[StNick]

Just thought I'd chime in here with my two cents. I've been a LTE Uncapped subscriber since December last year and I've been very impressed with the speeds at pretty much any time of the day. I have come to expect 50mbps+, with a peak of 70mbps. However, as everyone here can attest, in the past month or so, everything has gone to *****.

As I write this, I'm trying to download VMWare vSphere to manage my ESXi host, and the eta for the 350MB download is 2 hours. I'm beyond disappointed.

 

[Sneeky]

My ping on a gaming server, typically 300 (very playable), now 900-1200, always in the evenings between sorta 1830-1030. Tower still offering plenty uncapped slots as well.
Bastards!!!!


Horseballs

Its been going on for ages, placebo telkom calls.
its rubbish

 

[RichardG]

My ping on a gaming server, typically 300 (very playable), now 900-1200, always in the evenings between sorta 1830-1030. Tower still offering plenty uncapped slots as well.
Bastards!!!!


Horseballs

Its been going on for ages, placebo telkom calls.
its rubbish

Massive marketing campaign helped them fill towers up at R799

 

[Sneeky]

R799 worth of BS.

I have been on this for a while with Telkom.
Done the dance of how 'my' system or antenna or whatever may be changing. Rubbish.

Its pure overselling.

 

[Dennis]

Agreed and impossible to cancel should have known better with Telkom

 

[RyanMB]

Has anyone in Cape Town on this deal experienced these issues?

 

[RichardG]

R799 worth of BS.

I have been on this for a while with Telkom.
Done the dance of how 'my' system or antenna or whatever may be changing. Rubbish.

Its pure overselling.

How was the service before

 

[Dennis]

Was awesome till February or March. Been pretty **** since during peak when you want to use it.

 

[Sneeky]

Agree

I put it to you this way. these pings used to be 250-350 across the board.

Now, simply not workable at all.
Its worse every evening from around 6 or 7 till after midnight.

Current ping to JHB is 400ms from dbn.

 

[Sneeky]

1 5 ms 8 ms 9 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 35 ms 32 ms 40 ms 172.17.48.13
4 44 ms 39 ms 38 ms 172.17.48.21
5 403 ms 388 ms 377 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 450 ms 409 ms 412 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.90.29]
7 981 ms 962 ms 946 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
8 941 ms 902 ms 912 ms ldn-b5-link.telia.net [62.115.35.89]
9 634 ms 600 ms 611 ms ldn-bb3-link.telia.net [213.155.132.194]
10 970 ms 928 ms 984 ms nyk-bb1-link.telia.net [213.248.65.90]
11 784 ms 781 ms 746 ms chi-b22-link.telia.net [62.115.141.166]
12 972 ms 977 ms 987 ms telia-1.e8.router1.chicago.nfoservers.com [74.91.113.254]
13 1109 ms 1207 ms 1183 ms d-216-52-148-29.ded-machine.premium-chicago.nfoservers.com [216.52.148.29]

Trace complete.

give me strength

 

[Snyper564]

This is not an isolated incident. Both me (Centurion) and friend (Pretoria East) experience this at exactly the same time since Thursday. Literally as the strikes 21:00 the pings jumps from 15/20ms to 200ms+ then at 10:30ish all is well again. I don't have any issues during the typical peak time but these last three evenings have been horrendous, but its not isolated to just my tower this is across Pretoria. Its been fine since February only had issues from Thursday last week. Is there anything we can do?

And why at this time, what the heck is going on?!!!! THIS ISNT PEAK! THE NETFLIXING HOUR!

 

[Sneeky]

Count yourself lucky mate, I have had this now for months, ever evening.
Then you wake up in the morning before work and do a test and all is fine.
Some nights netflix or showmax wont even open on my tv, gives connection error.

 

[Saba'a]

Its still fine but slower than norm

 

[Sneeky]

Here is a comparative test from a forum member on fibre to the same server.

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms
3 2 ms 2 ms 2 ms xe-0-1.es-12-jnb.za.seacomnet.com [105.16.10.34]
4 1 ms 1 ms 1 ms xe-0-2.es-14-jnb.za.seacomnet.com [105.16.10.38]
5 2 ms 1 ms 1 ms xe-1-3-0-0.er-02-jnb.za.seacomnet.com [105.16.10.117]
6 158 ms 159 ms 159 ms ae-2.cr-02-jnb.za.seacomnet.com [105.16.28.2]
7 160 ms 159 ms 159 ms xe-0-1-0-2.cr-02-cpt.za.seacomnet.com [105.16.9.158]
8 161 ms 159 ms 159 ms xe-0-1-0-1.cr-02-lhr.uk.seacomnet.com [105.16.10.202]
9 159 ms 159 ms 159 ms xe-0-0-0-0.br-01-lhr.uk.seacomnet.com [105.16.34.254]
10 157 ms 157 ms 159 ms ldn-b5-link.telia.net [213.248.97.177]
11 159 ms 160 ms 159 ms ldn-bb3-link.telia.net [80.91.248.217]
12 227 ms 252 ms 227 ms nyk-bb1-link.telia.net [62.115.135.98]
13 267 ms 251 ms 251 ms chi-b22-link.telia.net [62.115.141.166]
14 246 ms 246 ms 246 ms telia-2.e2.router2.chicago.nfoservers.com [64.74.97.253]
15 247 ms 246 ms 247 ms d-216-52-148-29.ded-machine.premium-chicago.nfoservers.com [216.52.148.29]

Here is mine again.

1 5 ms 8 ms 9 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 35 ms 32 ms 40 ms 172.17.48.13
4 44 ms 39 ms 38 ms 172.17.48.21
5 403 ms 388 ms 377 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 450 ms 409 ms 412 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.90.29]
7 981 ms 962 ms 946 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
8 941 ms 902 ms 912 ms ldn-b5-link.telia.net [62.115.35.89]
9 634 ms 600 ms 611 ms ldn-bb3-link.telia.net [213.155.132.194]
10 970 ms 928 ms 984 ms nyk-bb1-link.telia.net [213.248.65.90]
11 784 ms 781 ms 746 ms chi-b22-link.telia.net [62.115.141.166]
12 972 ms 977 ms 987 ms telia-1.e8.router1.chicago.nfoservers.com [74.91.113.254]
13 1109 ms 1207 ms 1183 ms d-216-52-148-29.ded-machine.premium-chicago.nfoservers.com [216.52.148.29]

Trace complete.