What I don't understand is how the hell they did not notice the congestion on the backhaul yet.....![]()
SAIX Noticeboard said:Customer are able to connect.
The workaround has been implemented and will revert back as soon as the faulty hardware has been replaced.
I lost interest searching but this fault was opened 1st day of July saying a faulty SMA card needs replacing and is still open on the noticeboard. I am starting to think this is the cause/issue. By a quick search, an SMA card is part of a CISCO Switch, this is what is taking long as they didn't have it in stock.
Check here
I found this bit interesting
Whatever that workaround is, is possibly what is causing it to slowdown every night like clockwork. I initially thought a new ticket would open regarding the issue, only noticed now you guys mentioning London.
What you guys think?
Tracing route to d-216-52-148-29.ded-machine.premium-chicago.nfoservers.com [216.52.148.29]
over a maximum of 30 hops:
1 4 ms 9 ms 9 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 31 ms 36 ms 40 ms 172.17.48.9
4 41 ms 38 ms 39 ms 172.17.48.17
5 188 ms 182 ms 212 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 575 ms 573 ms 604 ms 196.25.188.77
7 739 ms 750 ms 743 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
8 1012 ms 951 ms 885 ms ldn-b5-link.telia.net [62.115.35.89]
9 677 ms 713 ms 758 ms ldn-bb3-link.telia.net [80.91.248.217]
10 733 ms 854 ms 852 ms nyk-bb1-link.telia.net [80.91.248.203]
11 868 ms 867 ms 817 ms chi-b22-link.telia.net [62.115.141.166]
12 859 ms 889 ms 881 ms telia-1.e8.router1.chicago.nfoservers.com [74.91.113.254]
13 1166 ms 1078 ms 1069 ms d-216-52-148-29.ded-machine.premium-chicago.nfoservers.com [216.52.148.29]
tracert www.news24.co.za
Tracing route to x.24.com [41.86.110.143]
over a maximum of 30 hops:
1 10 ms 9 ms 9 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 39 ms 36 ms 40 ms 172.17.48.9
4 34 ms 39 ms 39 ms 172.17.48.17
5 70 ms 58 ms 57 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 504 ms 552 ms 537 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.90.33]
7 444 ms 423 ms 435 ms 196.43.25.206
8 504 ms 493 ms 469 ms gi1-1-1.cpt-pr-1.optinet.net [197.84.4.22]
9 818 ms 882 ms 887 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
10 637 ms 556 ms 567 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
11 574 ms 578 ms 575 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 560 ms 598 ms 584 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
13 650 ms 631 ms 607 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 906 ms 872 ms 899 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 931 ms 929 ms 952 ms 41-86-110-143.mweb.co.za [41.86.110.143]
Latency also high on Telkom 3G.News24.co.za
Tracing route to www.mybroadband.co.za [104.20.71.110]
over a maximum of 30 hops:
1 6 ms 1 ms 7 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 48 ms 34 ms 40 ms 172.17.48.13
4 41 ms 39 ms 39 ms 172.17.48.21
5 819 ms 824 ms 746 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 918 ms 1005 ms 1058 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.90.33]
7 1129 ms 1119 ms 1154 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [196.43.25.138]
8 1248 ms 1353 ms 1268 ms cloudflare.jb1.napafrica.net [196.46.25.198]
9 1100 ms 1146 ms 1240 ms 104.20.71.110
Trace complete.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Phil>ping 8.8.8.8 -t
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=760ms TTL=55
Reply from 8.8.8.8: bytes=32 time=819ms TTL=55
Reply from 8.8.8.8: bytes=32 time=884ms TTL=55
Reply from 8.8.8.8: bytes=32 time=880ms TTL=55
Reply from 8.8.8.8: bytes=32 time=900ms TTL=55
Reply from 8.8.8.8: bytes=32 time=867ms TTL=55
Reply from 8.8.8.8: bytes=32 time=813ms TTL=55
Reply from 8.8.8.8: bytes=32 time=703ms TTL=55
Reply from 8.8.8.8: bytes=32 time=742ms TTL=55
Reply from 8.8.8.8: bytes=32 time=794ms TTL=55
Reply from 8.8.8.8: bytes=32 time=773ms TTL=55
Reply from 8.8.8.8: bytes=32 time=809ms TTL=55
Reply from 8.8.8.8: bytes=32 time=847ms TTL=55
Reply from 8.8.8.8: bytes=32 time=818ms TTL=55
Reply from 8.8.8.8: bytes=32 time=774ms TTL=55
Reply from 8.8.8.8: bytes=32 time=784ms TTL=55
Reply from 8.8.8.8: bytes=32 time=878ms TTL=55
Reply from 8.8.8.8: bytes=32 time=893ms TTL=55
Reply from 8.8.8.8: bytes=32 time=942ms TTL=55
Reply from 8.8.8.8: bytes=32 time=900ms TTL=55
Reply from 8.8.8.8: bytes=32 time=811ms TTL=55
Reply from 8.8.8.8: bytes=32 time=774ms TTL=55
Reply from 8.8.8.8: bytes=32 time=797ms TTL=55
Reply from 8.8.8.8: bytes=32 time=756ms TTL=55
Reply from 8.8.8.8: bytes=32 time=733ms TTL=55
Reply from 8.8.8.8: bytes=32 time=790ms TTL=55
Reply from 8.8.8.8: bytes=32 time=833ms TTL=55
Reply from 8.8.8.8: bytes=32 time=884ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1017ms TTL=55
Reply from 8.8.8.8: bytes=32 time=941ms TTL=55
Reply from 8.8.8.8: bytes=32 time=972ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1039ms TTL=55
Reply from 8.8.8.8: bytes=32 time=958ms TTL=55
Reply from 8.8.8.8: bytes=32 time=835ms TTL=55
Reply from 8.8.8.8: bytes=32 time=735ms TTL=55
Reply from 8.8.8.8: bytes=32 time=704ms TTL=55
Reply from 8.8.8.8: bytes=32 time=692ms TTL=55
Reply from 8.8.8.8: bytes=32 time=711ms TTL=55
Reply from 8.8.8.8: bytes=32 time=729ms TTL=55
Reply from 8.8.8.8: bytes=32 time=790ms TTL=55
Reply from 8.8.8.8: bytes=32 time=795ms TTL=55
Reply from 8.8.8.8: bytes=32 time=740ms TTL=55
Reply from 8.8.8.8: bytes=32 time=790ms TTL=55
Ping statistics for 8.8.8.8:
Packets: Sent = 43, Received = 43, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 692ms, Maximum = 1039ms, Average = 823ms
Control-C
^C
C:\Users\Phil>
Better off than meThe struggle is real. Worst latency I have ever seen with this 'service'
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=1173ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1230ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1235ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1113ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1006ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1061ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1173ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1168ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1175ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1185ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1199ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1126ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1011ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1060ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1137ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1186ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1090ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1203ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1181ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1267ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1256ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1285ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1257ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1316ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1201ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1007ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1076ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1048ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1183ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1064ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1108ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1139ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1166ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1122ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1199ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1154ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1001ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1045ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1070ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1103ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1121ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1076ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1047ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1054ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1084ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1140ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1129ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1035ms TTL=55
Reply from 8.8.8.8: bytes=32 time=980ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1066ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1109ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1138ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1150ms TTL=55
Reply from 8.8.8.8: bytes=32 time=954ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1021ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1016ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1004ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1136ms TTL=55
Reply from 8.8.8.8: bytes=32 time=1070ms TTL=55
Tracing route to www.mybroadband.co.za [104.20.71.110]
over a maximum of 30 hops:
1 4 ms 9 ms 9 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 48 ms 38 ms 39 ms 172.17.48.13
4 32 ms 40 ms 39 ms 172.17.48.21
5 748 ms 777 ms 812 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 1251 ms 1237 ms 1149 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.90.33]
7 1143 ms 1130 ms 1154 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [196.43.25.138]
8 1252 ms 915 ms 896 ms cloudflare.jb1.napafrica.net [196.46.25.198]
9 1122 ms 1076 ms 1069 ms 104.20.71.110
Trace complete.
Tracing route to 152.111.192.244 over a maximum of 30 hops
1 3 ms 2 ms 6 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 31 ms 39 ms 41 ms 172.17.48.13
4 34 ms 40 ms 39 ms 172.17.48.21
5 599 ms 601 ms 634 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 940 ms 867 ms 954 ms 196.25.188.77
7 861 ms 824 ms 882 ms 196.43.25.206
8 1355 ms 1217 ms 1233 ms gi1-1-1.cpt-pr-2.optinet.net [197.84.98.50]
9 940 ms 961 ms 835 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
10 855 ms 853 ms 816 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
11 839 ms 780 ms 819 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 1278 ms 1346 ms 1417 ms 196.41.144.34
13 867 ms 897 ms 813 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
14 862 ms 861 ms 893 ms 152.111.192.244
Trace complete.
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=84ms TTL=55
Reply from 8.8.8.8: bytes=32 time=58ms TTL=55
Reply from 8.8.8.8: bytes=32 time=49ms TTL=55
Reply from 8.8.8.8: bytes=32 time=59ms TTL=55
Reply from 8.8.8.8: bytes=32 time=59ms TTL=55
Reply from 8.8.8.8: bytes=32 time=70ms TTL=55
Reply from 8.8.8.8: bytes=32 time=48ms TTL=55
Reply from 8.8.8.8: bytes=32 time=45ms TTL=55
Reply from 8.8.8.8: bytes=32 time=75ms TTL=55
Reply from 8.8.8.8: bytes=32 time=71ms TTL=55
Reply from 8.8.8.8: bytes=32 time=51ms TTL=55
Reply from 8.8.8.8: bytes=32 time=46ms TTL=55
Reply from 8.8.8.8: bytes=32 time=60ms TTL=55
Reply from 8.8.8.8: bytes=32 time=55ms TTL=55
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=325ms TTL=55
Reply from 8.8.8.8: bytes=32 time=398ms TTL=55
Reply from 8.8.8.8: bytes=32 time=418ms TTL=55
Reply from 8.8.8.8: bytes=32 time=428ms TTL=55
Reply from 8.8.8.8: bytes=32 time=404ms TTL=55
Reply from 8.8.8.8: bytes=32 time=342ms TTL=55
Reply from 8.8.8.8: bytes=32 time=361ms TTL=55
Reply from 8.8.8.8: bytes=32 time=377ms TTL=55
Reply from 8.8.8.8: bytes=32 time=411ms TTL=55
Reply from 8.8.8.8: bytes=32 time=396ms TTL=55
Reply from 8.8.8.8: bytes=32 time=417ms TTL=55
Reply from 8.8.8.8: bytes=32 time=416ms TTL=55
Reply from 8.8.8.8: bytes=32 time=425ms TTL=55
Reply from 8.8.8.8: bytes=32 time=459ms TTL=55
Reply from 8.8.8.8: bytes=32 time=467ms TTL=55
Reply from 8.8.8.8: bytes=32 time=474ms TTL=55
Reply from 8.8.8.8: bytes=32 time=455ms TTL=55
Reply from 8.8.8.8: bytes=32 time=386ms TTL=55
Reply from 8.8.8.8: bytes=32 time=413ms TTL=55
Reply from 8.8.8.8: bytes=32 time=460ms TTL=55
Reply from 8.8.8.8: bytes=32 time=445ms TTL=55
Tracing route to 104.20.72.110 over a maximum of 30 hops
1 3 ms 9 ms 9 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 40 ms 34 ms 44 ms 172.17.48.13
4 40 ms 39 ms 39 ms 172.17.48.21
5 66 ms 58 ms 64 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 43 ms 42 ms 43 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.90.29]
7 532 ms 551 ms 539 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [196.43.25.138]
8 48 ms 41 ms 51 ms cloudflare.jb1.napafrica.net [196.46.25.198]
9 264 ms 293 ms 277 ms 104.20.72.110
Tracing route to d-216-52-148-29.ded-machine.premium-chicago.nfoservers.com [216.52.148.29]
over a maximum of 30 hops:
1 10 ms 2 ms 5 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 36 ms 36 ms 39 ms 172.17.48.13
4 63 ms 39 ms 58 ms 172.17.48.21
5 45 ms 39 ms 44 ms 8ta-150-179-02.telkomadsl.co.za [41.150.179.2]
6 77 ms 62 ms 53 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.90.29]
7 592 ms 558 ms 573 ms lon-ip-dir-telecity-pos-1-1-0.telkom-ipnet.co.za [196.43.9.50]
8 492 ms 528 ms 575 ms ldn-b5-link.telia.net [62.115.35.89]
9 583 ms 520 ms 590 ms ldn-bb3-link.telia.net [80.91.246.144]
10 394 ms 347 ms 350 ms nyk-bb1-link.telia.net [62.115.135.98]
11 382 ms 354 ms 356 ms chi-b22-link.telia.net [62.115.141.166]
12 339 ms 319 ms 329 ms telia-2.e2.router2.chicago.nfoservers.com [64.74.97.253]
13 306 ms 307 ms 328 ms d-216-52-148-29.ded-machine.premium-chicago.nfoservers.com [216.52.148.29]
Trace complete.