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Sneeky
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Degrading Telkom LTE Uncapped speeds
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jman
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She replied to my email in like 5 minutes, and copied in some people dealing with network issues and what not. They are definitely going the extra mile. One of the people copied on the mail mailed me this morning to tell me that they have done some upgrades on my tower last night, and that I should test this evening and report back to see if it's any better
jman
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xxx@telkom.co.za
Make sure to include your Cell ID you're connecting to, as well as the number the SIM has, and your address
Last edited by a moderator:
Thanks will message her tonight, my tower is crap lately sheesh my speed issues begin even before 18:00 now rofl
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Noob-Noob
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I have mailed her twice and did not get a response once -_-
Cant you PM us the other mail address she CC'ed
PS. Better remove her mail address here. She is an Group Executive. Don't want people spamming her.
Dumb question: is it possible to see your Cell ID using the Huawei B593s-601 router?
I have mailed her twice and did not get a response once -_-
Cant you PM us the other mail address she CC'ed
PS. Better remove her mail address here. She is an Group Executive. Don't want people spamming her.
She gives out her email address on Twitter so I doubt that's an issue.
Noob-Noob
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Oooo okay,Someone gave me her mail address a few weeks back, he asked me to not distribute it. But if she is giving it out publicly.....
jman
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Yeah if you tweet her, she simply asks you to email her the details, then provides that address. Perhaps it's her "spam" account for all complaints. So I'd understand if she missed yours
Noob-Noob
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Are you based in Pretoria?, if so, which part of Pretoria?
jman
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Close enough, I'm in Centurion - Die Hoewes
Im also in Die Hoewes, had really bad speeds since last week, but it seems better from last night, will test again this evening.
Noob-Noob
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cavedog
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So nice since they fixed the backhaul congestion affecting Durban and PE users....
Low ping a fast speeds. My tower was never congested but before the speeds was poor for like a month due to backhaul congestion.
Now it's just eipicness 24/7. Not the 86Mbps I get during non peak times but still very fast for peak time and latency is nice low and stable. Much better than my VDSL connection actually.
Low ping a fast speeds. My tower was never congested but before the speeds was poor for like a month due to backhaul congestion.
Now it's just eipicness 24/7. Not the 86Mbps I get during non peak times but still very fast for peak time and latency is nice low and stable. Much better than my VDSL connection actually.
So nice since they fixed the backhaul congestion affecting Durban and PE users....
Low ping a fast speeds. My tower was never congested but before the speeds was poor for like a month due to backhaul congestion.
Now it's just eipicness 24/7. Not the 86Mbps I get during non peak times but still very fast for peak time and latency is nice low and stable. Much better than my VDSL connection actually.
Also loving the product i remember from the beginning of the year again !!
This is a test via wifi on my laptop while my media center streams from youtube and my son streams DSTV on his tablet.
Sneeky
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Also loving the product i remember from the beginning of the year again !!
This is a test via wifi on my laptop while my media center streams from youtube and my son streams DSTV on his tablet.
I have been away for a bit and also moved house. (same area/tower)
I have noticed a marked improvement though compared to the last few months.
I will do some tests on the weekend.
If its fixed awesome, thanks telkom.
So I've contacted the Telkom rep on MyBB (no response yet), Jacqui 'o Sullivan (no response yet) and Telkom's twitter account. Telkom responded to me on Twitter and even gave me a reference number but are unwilling to supply any sort of timeframe on this being resolved. So I asked to be provided with a contact number of someone who can assist me in organising a rebate as the product I'm paying for is unusable. I've been attempting to get some contact info out of them for the past two days but they're flat-out stonewalling me on this.
Having delt with the billing department at Telkom before (if you get through), I know I'm going to have to speak with someone a little higher up in order to try and negotiate for a rebate. Anyone got any contact information for me?
Having delt with the billing department at Telkom before (if you get through), I know I'm going to have to speak with someone a little higher up in order to try and negotiate for a rebate. Anyone got any contact information for me?
Noob-Noob
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So nice since they fixed the backhaul congestion affecting Durban and PE users....
Low ping a fast speeds. My tower was never congested but before the speeds was poor for like a month due to backhaul congestion.
Now it's just eipicness 24/7. Not the 86Mbps I get during non peak times but still very fast for peak time and latency is nice low and stable. Much better than my VDSL connection actually.
I used to like you.
Not everyone - see my post (two up)