Should we get our money back, should we have to rebook
I know this is a bit long, but here goes, on Tuesday, my sister had a drivers licence test booked, paid for, confirmed, reference number, all that jazz, she arrives at the station and is told the call centre deleted the test, the manager said there is nothing he can do about it. All day the call centre and the station passed the buck from one to the other.
I have a drivers test booked, confirmed etc for Wednesday at the same station, I get an sms from the call centre saying my test slot has expired due to no confirmation, make many calls on tuesday to call centre, they are down most of the day, promised to call me back, still waiting. On Wednesday morning the station tries to get hold of me to tell me my test is on, i speak to someone at 8:50, she says be here in half an hour or you have to rebook.
I ask you