Sign up with GoogleI have been thinking after numerous phone calls to Sentech and NoWire and talking to a few people, what exactly is the difference between a "CAP" and "THROUGHPUT".
"CAP" being when downloads are all consistent with your dailup after you hit your limit of X amount of gigs which is about 56kb.
"THROUGHPUT" being when it looks like your downloads are all also the same as your dailup speed say 56kb.
Memebers of the ADSL community will know a "CAP" to be when they go over their 3 gig limit and they are only allowed a dailup speed connection. Since a while I have been having small problems with MyWireless and speed, lets put it at about 3 months ago, I have effectively been downloading at 56kb, since the beginning of this week it has become worse, now email takes not 10 minutes but 1 1/2 hours to download if you download and dont time out.
NOW the problem is to be solved on Monday, or in other words "the end of the month", coincidence? So in Sentech speak "the throughput problem which is being caused by IS will be sorted out by the end of hte month at the latest, it is not our problem but theirs and we have logged tickets with their call centre about this"
So I get to call Sentech call centre, Sentech gets to CALL IS call centre and we all get to wait until someone decides to actually FLIP THE SWITCH giving Sentech the bandwidth they paid for so that we as paying customers get some "throughput" as they call it.
Do I understand the terms correctly or does CAP and throughput mean exactly the same thing when used as they do?
"CAP" being when downloads are all consistent with your dailup after you hit your limit of X amount of gigs which is about 56kb.
"THROUGHPUT" being when it looks like your downloads are all also the same as your dailup speed say 56kb.
Memebers of the ADSL community will know a "CAP" to be when they go over their 3 gig limit and they are only allowed a dailup speed connection. Since a while I have been having small problems with MyWireless and speed, lets put it at about 3 months ago, I have effectively been downloading at 56kb, since the beginning of this week it has become worse, now email takes not 10 minutes but 1 1/2 hours to download if you download and dont time out.
NOW the problem is to be solved on Monday, or in other words "the end of the month", coincidence? So in Sentech speak "the throughput problem which is being caused by IS will be sorted out by the end of hte month at the latest, it is not our problem but theirs and we have logged tickets with their call centre about this"
So I get to call Sentech call centre, Sentech gets to CALL IS call centre and we all get to wait until someone decides to actually FLIP THE SWITCH giving Sentech the bandwidth they paid for so that we as paying customers get some "throughput" as they call it.
Do I understand the terms correctly or does CAP and throughput mean exactly the same thing when used as they do?