Discovery health - how to speak to someone

[LetsDance]

I want to speak to someone at Discovery Health. I dial 0860 998 877 , press 1 then I get some options, but nowhere do I hear the option to speak to someone. This is fekking maddening f**k sake. I tried the whatsapp help at 0860756756 and still no option to speak with anyone. I need help urgently please.

 

[Ghost64]

Try pressing 0

 

[LetsDance]

Nope - 0 is not the option

 

[Ghost64]

Ye just press it, they should say please hold for a consultant.

 

[LetsDance]

0 is an option for documents only. I am now hopping mad!! Can I email someone?

 

[tcofran]

0 is an option for documents only. I am now hopping mad!! Can I email someone?

fridayafternoonsupport@discovery.co.za ?

 

[LetsDance]

There is healthinfo@discovery.co.za that I am going to try.

 

[Ghost64]

Try one of the sales numbers...

 

[LetsDance]

I eventually got through to a live person by logging into the website - clicking on the chat icon on the bottom right and typing 'need an agent' . Generally, support sucks during this covid-19 lockdown. I also struggled with dstv.

 

[now05ster]

There is healthinfo@discovery.co.za that I am going to try.

You will wait two business days.

 

[LetsDance]

I got an automatic reply from my email I sent telling me they will contact me soon and also that healthinfo@discovery.co.za will soon no longer be valid. Only help is through the website as I mentioned