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Question of the day ~ Are you happy with your retirement strategy?
Discovery Vitality 2020
- Thread starter amabacha
- Start date
Charlesjjm
Senior Member
- Joined
- Dec 2, 2014
- Messages
- 935
Correct!
Have the members on your Vitality all done their find out your age test and health test? It needs to be done yearly remember
travelluminati
Well-Known Member
- Joined
- Jan 7, 2017
- Messages
- 102
The banking app is actually quite accurate. I haven’t had as many issues with it as I have with the regular Discovery app. The weekly points that get allocated for the Money circle are cumulative so you don’t have to get 20 points in a week or miss out. That’s quite cool. Also if you do more than 20 points they count for the following week. The immediate Discovery miles are tracked well too. They’re still giving the Healthy Cash back in the form of cash but that will ultimately move over to Discovery Miles once they sort their systems out.
Just got an SMS saying their call centres are affected by the Telkom outage.
Interim contact details
discv.co
I'm probably not the only one that still have not had their points assigned for anything in the last week.
It showed up as a known issue on their website but is not on the list anymore (showing as resolved). It also said that it was added to your total points but not the weekly points. I have not been able to load my points events page for the last week.
Has anyone here actually contacted them regarding this or is their broken system become the norm that we have learned to accept?
This issue is showing as resolved:
We are experiencing a delay with the allocation of points for your qualifying workouts. We are working on this and apologise for the inconvenience caused.
Resolved on: 2020-02-24
It showed up as a known issue on their website but is not on the list anymore (showing as resolved). It also said that it was added to your total points but not the weekly points. I have not been able to load my points events page for the last week.
Has anyone here actually contacted them regarding this or is their broken system become the norm that we have learned to accept?
This issue is showing as resolved:
We are experiencing a delay with the allocation of points for your qualifying workouts. We are working on this and apologise for the inconvenience caused.
Resolved on: 2020-02-24
Is there an email address that works for Active Rewards queries. I’ve tried logging a query on the app or via the website attaching a screenshot but it just won’t complete. Seems to be out of order? The Healthy Foods goal achieved number is not updating from 45/55 even though in my basket it has 69 healthy items and no unhealthy for February up to 21 Feb. Makes me mad that they think up these goals but can’t manage to update them without constant queries. All for R2 worth of Dmiles....
Try their WhatsApp chat on Monday,you can now send them a screenshot on the chat and they can hopefully load your points straight away
My healthy food goal is stuck on 0/7 since Jan ,given up fighting,for a whopping R4
Gtx Gaming
Gtx Gaming
- Joined
- Aug 25, 2008
- Messages
- 24,225
ab12312390
Active Member
- Joined
- Sep 17, 2019
- Messages
- 67
I eventually got through to the WhatsApp chat sent my screenshot and got my points
I see on their help page there is a delay in allocating workout points
Charlesjjm
Senior Member
- Joined
- Dec 2, 2014
- Messages
- 935
I'm a bit confuses on the goal, it says 0/5km and 6 days to achieve. But then on the bottom it says to qualify you must do 3km.within 30mins. So is the goal still 5km in your one run or 5 km over that week but your one run must be 3km within 30mins, or must you do the 5km in the one run but making sure 3km is achieved with 30mins?