Sign up with GoogleOk ... I am writing this in the hope that someone at Vodacom in a senior position reads this and actually cares enough to address this issue , because , despite my best efforts , I cannot reach anyone at a senior level there.
I have had a business contract with vodacom themselves since 1995.. and AVERAGE monthly use has been R1400.00 over that time. I am not one to get upgrades at every opportunity , but having had my old 6230 for close to 3 years , I felt it was time to upgrade. I walked into a Vodacom branch (in Cresta ) to be told that there was no stock of the N95 and that I would have to pay in R2100.00 anyhow for the pleasure of using one. Right next door , Cell C told me that if i wanted to sign Talk 500 contract ( lower that what i am with vodacon / m ) I would get the phone for free , and whats more showed me units in stock. After going back to the Vodacom shop , I was told there that I must change to Cell C if I wanted , as vodacom are oversubscribed anyhow !!!
My PA and I then spent close to an hour on the phone with vodacom , eventually getting someone to grudgingly agree that I could have the phone with no payment.
Having previously read up on the battery problems , I resigned my contract, and sent in a faxed order , stipulating a 1200mah battery , as I was told that this would solve the battery problem. This took place on the 27 Sept.
My "new" cell arrived on the 1st October.. As I am aware of charging batteries properly , I leave it on charge the whole of the 2nd , and on the morning of the 3rd , I try to use it. It stays offline all the time , and despite several calls to various "Helplines" it does not work.
I then go to another Vodashop , who are so eager to help me , they try to backup all of the contacts on my present sim card , only to double them ... and they then try the N95 and tell me its faulty.
Another 20-25 mins is spent on the phone to vodacom , to be told that they will send the courier co. out to collect , and that the faulty cell has to be returned to vodacom before a replacement can be sent , we asked to speak to a manager to be told that NO there is no one else here to help you , the managers are too busy , and will say the thing. I then offered to take the cell back to them myself , and was told that they will not deal direct with the public.
The courier co. collected on the 4th in the afternoon.
It is now the afternoon of the 6th , another call to vodacom , to be told that the faulty phone is still with the courier co. , and that I will get the replacement 3 - 6 working days from the time it ever gets back to Vodacom.
I cannot even get to speak to a manager there to complain , not that they give a damn anyhow , I am hooked up to another 24 months of BAD service , and never mind the fact that after reading about others experiences with the N95 , I have far worse still to come.
I would be keen to see if anyone else has had similar experiences.
I have had a business contract with vodacom themselves since 1995.. and AVERAGE monthly use has been R1400.00 over that time. I am not one to get upgrades at every opportunity , but having had my old 6230 for close to 3 years , I felt it was time to upgrade. I walked into a Vodacom branch (in Cresta ) to be told that there was no stock of the N95 and that I would have to pay in R2100.00 anyhow for the pleasure of using one. Right next door , Cell C told me that if i wanted to sign Talk 500 contract ( lower that what i am with vodacon / m ) I would get the phone for free , and whats more showed me units in stock. After going back to the Vodacom shop , I was told there that I must change to Cell C if I wanted , as vodacom are oversubscribed anyhow !!!
My PA and I then spent close to an hour on the phone with vodacom , eventually getting someone to grudgingly agree that I could have the phone with no payment.
Having previously read up on the battery problems , I resigned my contract, and sent in a faxed order , stipulating a 1200mah battery , as I was told that this would solve the battery problem. This took place on the 27 Sept.
My "new" cell arrived on the 1st October.. As I am aware of charging batteries properly , I leave it on charge the whole of the 2nd , and on the morning of the 3rd , I try to use it. It stays offline all the time , and despite several calls to various "Helplines" it does not work.
I then go to another Vodashop , who are so eager to help me , they try to backup all of the contacts on my present sim card , only to double them ... and they then try the N95 and tell me its faulty.
Another 20-25 mins is spent on the phone to vodacom , to be told that they will send the courier co. out to collect , and that the faulty cell has to be returned to vodacom before a replacement can be sent , we asked to speak to a manager to be told that NO there is no one else here to help you , the managers are too busy , and will say the thing. I then offered to take the cell back to them myself , and was told that they will not deal direct with the public.
The courier co. collected on the 4th in the afternoon.
It is now the afternoon of the 6th , another call to vodacom , to be told that the faulty phone is still with the courier co. , and that I will get the replacement 3 - 6 working days from the time it ever gets back to Vodacom.
I cannot even get to speak to a manager there to complain , not that they give a damn anyhow , I am hooked up to another 24 months of BAD service , and never mind the fact that after reading about others experiences with the N95 , I have far worse still to come.
I would be keen to see if anyone else has had similar experiences.
