Dismal speeds on HSDPA in Magaliesburg since 20 March 2015

[mojoman]

I reported a fault with Vodacom about the HSDPA signal on Friday, we had storms in the area and as usual something was affected and (get this) as usual I am not getting anywhere with Vodacon. It seems going via the social media platform is a waste of time and if you try and report it over the phone you get the usual unplug, restart blah blah blah (I mean come one, who doesn't try that anyway?)

Does anyone have details of the Vodacon rep here so I can send the details though, attached are a couple of screenshots of the awesome and lightning fast speeds I get to endure....

 

[xera]

+1, fix it already.

 

[mojoman]

Still no feedback or news on the problem, almost a week now....proper tardy!

 

[Ockie]

Passed this thread along. Magaliesig, is that in Gauteng?

 

[mojoman]

Passed this thread along. Magaliesig, is that in Gauteng?

Thanks, every time I have had an issue with Vodacom since 2007 this forum has helped get it sorted out...

Magaliesburg is west of Krugersdorp, about 30km from Krugersdorp on the R24 heading towards Rustenburg, still in the Gauteng province though.

 

[mojoman]

The problem still persists, its so sloooooooooooooooooowwwwwwwwwwwwww I cant even get onto the ABSA home page to do some banking......I bet no-one has even investigated this issue...

 

[Ockie]

The problem still persists, its so sloooooooooooooooooowwwwwwwwwwwwww I cant even get onto the ABSA home page to do some banking......I bet no-one has even investigated this issue...

I have not had a response. Will follow up.

 

[mojoman]

Still nothing from Vodacon, look at these speeds! Will it ever get fixed??!!

 

[mojoman]

Takes about 5 minutes to download 140kb email!

 

[Ockie]

Takes about 5 minutes to download 140kb email!

I have not had any feedback from the guys on whether they are aware of the issue on your tower.

Think lets see if we can log a full on SR. PM me all your details. Main cell number, full name and exact address and alternative contact number.

 

[Ockie]

Thank you. Info received and have sent it through to CIC and have received a email back. It will be looked at.

 

[mojoman]

Thanks, I just received a call from Vodacom. I appreciate your help with this.

 

[Ockie]

Only a pleasure. Lets hope it gets resolved soon. Keep us updated.

 

[mojoman]

The problem is still ongoing....

 

[mojoman]

Still ongoing....
ref A1-X0GR-UTV29Z

 

[Ockie]

Still ongoing....
ref A1-X0GR-UTV29Z

I have had a look and there seems to have been many attempts to contact you and there was a duplicate ref also.

SMS - OUTBOUND 079******: Dear Customer, Please use your cell number as a reference and forward the physical address and GPS coordinates or directions. Kindly contact us via 082111 (free from a Vodacom line) fax number is 0860 082 082 or email customercare@vodacom.co.za in order for your query to be investigated. Kind regards, Vodacom Customer Care Faa

SR CLOSED Service Request closed. No 2015-04-01 09:25:17 ICAP\GILBERTF
CAMPAIGN MESSAGE Survey Trigger sent. No 2015-04-01 09:25:17 ICAP\GILBERTF
ACTION Duplicate refer to EC-0W5D-2IO2IH No 2015-04-01 09:23:06 ICAP\GILBERTF
SR SELECTED Service Request selected. No 2015-04-01 09:19:48 ICAP\GILBERTF
ACTION MAGALIESBURG, MAGALIESBURG, GAUTENG, 1739, SOUTH AFRICA 27.550 -25.98 ? No 2015-04-01 08:43:13 ICAP\ARENDDI
RE-ROUTED Rerouted from Network-Southern-Gauteng to Network-Northern-Gauteng. Incorrect Fault Type. No 2015-04-01 08:37:50 ICAP\ARENDDI

 

[mojoman]

Still ongoing....
Email from last Friday (10 April) at 3pm:

As discussed, I've informed you that our Network Team have been informed now of the additional information you provided.
The new service request reference number is A1-X1US-2RY4B8.
The turnaround time for feedback is 24 working hours.
Regards,

Can you tell if anyone has actually been out to check the tower?

 

[mojoman]

Still ongoing, Email from Vodacom 15 April:
I have logged a message to our Network Radio Planning division about what we have discussed and asked that they please prioritize this matter as well.

 

[mojoman]

Well Vodacom would certainly loose in a snails race...a month later....

Our records reflect that your query is still under investigation with our Radio Planning Optimisation Division. The turnaround time for feedback is 14 days from the date (2015-04-15) that your query was handed over
To effectively resolve the problem, the following may be considered:
- Site optimization,
- A visit to the area to gather information
Once the investigation has been completed, a consultant from the Client Information Centre will contact you to provide feedback.

 

[mojoman]

Update: Vodacom finally sent a technician out to my house yesterday who confirmed that there is either congestion or issues on the tower...awesome how long this is taking to resolve....