- Jun 8, 2013
Thanks for the advice. It is really appreciated. For now, I'll allow FNB to investigate my counter-complaint and see what they come up with. For interest's sake, I asked them how they can prove it was me who caused the damage and not the courier company - they replied that there were fingerprints where the crack is (which they see as proof of me applying pressure to the screen which caused it to crack). I then replied - of course my fingerprints are around the damaged area. I inspected to see where the crack was (with my fingers) after I saw the damage after switching the TV on. Perhaps they're deliberating about that now and hopefully come back with favourable feedback.It may be worth chatting to your own insurance in this regard to possibly fight the fight for you.
But I would just take it up the ranks with FNB until I get resolution.
If it happened a week or 10 days after delivery sure they could argue it was you, but to have you report it literally the next day should make it pretty clear cut.