Trilkop

Senior Member
Joined
Oct 8, 2015
Messages
525
So, no feedback from FNB yet. I lodged three different complaints: One through FNB Connect, put my private banker on their case and one Hello Peter complaint. I work as scientific advisory support at a law firm. Should they insist I'm guilty and hold me liable for that ludicrous payment, I will ask one of the lawyers who specialise in CPA cases to take over correspondence on my behalf. These procedural processes are a schlep, but I'm in it now and will not back down until they come to their senses.
FNB takes very long to reply to any correspondence. I usually wait around 4-7 days before hearing from them, sometimes even longer. If you do not phone them or go to a branch, FNB is worse than the government when it comes to correspondence. So, be cool. I am still sure they will replace it.
 

Trilkop

Senior Member
Joined
Oct 8, 2015
Messages
525
Lastly, whenever you enter into any agreement, even a long term rental agreement, lease or gym membership, remember Section 14 of the CPA act.

Any consumer can now cancel these agreements simply by giving a 20-day written or recorded notice. Once this is done, the agreement comes to an end and no longer can companies hold you responsible for the remainder of the agreement. (They can hold you liable for outstanding debt, but not for the remainder of the agreement)

Regulation 5(1)(a) specifies that if a consumer agrees to a fixed term contract over the regulated 24 month period, such a contract should only be entered into if it will be of a financial advantage to consumer. The supplier MUST demonstrate such an advantage to the consumer. (So, if you received a broken TV upon delivery, there is no financial benefit to you, which also brings an end to the agreement.)

You may want to read more about Section 14 here - https://www.golegal.co.za/the-consumer-protection-act-cpa-and-its-provisions-regarding-fixed-term-contracts/
 
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