Oh we don't have to worry about the uncapped accounts bringing it down. That's the least of our worries. For the past 2 weeks I have been unable to get more than 18 - 30kbps download speed on a 4Meg line which has a cap and has for the past 2 years been running at 4 megs and doing so brilliantly with 400- 600 kbps download speeds. And then WHAM I'm plagued with rubbish download speeds, packet loss. Fortunately the average of 500- 1000ms ping has returned to it's ~250ms rate, but still, packet loss and bad download speeds have rendered the line useless. I may as well revert back to dialup since even Google takes as long as it used to on dialup speeds.