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- Nov 1, 2003
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Here's a fun way to do your own independent Telkom Customer Satisfaction survey. Guaranteed to provide different results than any Telkom-sanctioned Markinor survey.
1. Pick a phone number from your phone book or Yellow Pages. Any number.
2. Phone Telkom's toll-free account enquiries hotline (10210)
3. Follow the voice prompts for account balance information. (Ignore the bit about "Residential customers" - this works just as well for business numbers)
4. Enter the phone number you randomly selected.
5. Write down all the information so graciously supplied by the friendly automated robot-voice.
6. Shake your head in disbelief.
7. Now phone your respondent.
8. Ask them how they feel about the fact that Telkom supplied you with their private and supposedly confidential account information.
9. If they don't believe you, tell them what their last payment amount and current balance is. If they insist, tell them how you got the info.
10. Record their response as accurately as possible (You are trying to be professional after all)
11. Repeat 1-10 until you get bored. (It gets funnier the more you do it)
12. Post your results here or send it to your favourite newspaper.
1. Pick a phone number from your phone book or Yellow Pages. Any number.
2. Phone Telkom's toll-free account enquiries hotline (10210)
3. Follow the voice prompts for account balance information. (Ignore the bit about "Residential customers" - this works just as well for business numbers)
4. Enter the phone number you randomly selected.
5. Write down all the information so graciously supplied by the friendly automated robot-voice.
6. Shake your head in disbelief.
7. Now phone your respondent.
8. Ask them how they feel about the fact that Telkom supplied you with their private and supposedly confidential account information.
9. If they don't believe you, tell them what their last payment amount and current balance is. If they insist, tell them how you got the info.
10. Record their response as accurately as possible (You are trying to be professional after all)
11. Repeat 1-10 until you get bored. (It gets funnier the more you do it)
12. Post your results here or send it to your favourite newspaper.
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