Does anyone have the telkom CEO contact details? or should i go with ICASA?

M

Mdhu001

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Apr 5, 2017
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Well, never expected to pay and be waiting since december, but took out a voice line over a year ago and this was installed, then thought ADSL is a good idea so in January I signed up for Axxess capped with them managing line rental. At that time telkom suspends the voice account and then reactivates it. Axxess picks up "customer ceased" but my voice line works fine - they also say i must contact telkom to migrate the line - what i dont understand is - is that there is no line to migrate as i dont have adsl currently. Dont we pay Axxess to manage the relationship with Telkom when they take over the line rental anyways? Telkom tells me i need to send a mail to servcancellation(at)telkom.co.za to migrate to a holding pool - so i am like what the hell, might as well do it - and this was done 28th Feb. Over a month later and i am still waiting. paid Axxess 1000 rand already. Telkom's billing resulted in them owing me R400 currently and still struggling. They advise the order number is 159667095A for the line migration and i need to wait ANOTHER 30 days as of today! This is a joke and I intend to fight this one out. Please help me with the CEO's details or ICASA.
 
TheChamp

TheChamp

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Hawu! where do you get this information that Brian Armstrong is Telkom CEO? :confused:
The GCEO is Sipho Maseko, Brian has retired as is probably serving a notice, if he hasn't left already.
 
S

sly

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Jan 27, 2007
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Call if you have dates And can show that there was no service, Telkom is reasonable enough to reverse the charge
 
MickeyD

MickeyD

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thechamp said:
Hawu! where do you get this information that Brian Armstrong is Telkom CEO? :confused:
The GCEO is Sipho Maseko, Brian has retired as is probably serving a notice, if he hasn't left already.
Click to expand...

Get us Sipho's personal email address... (not ceo@telkom....)


I bet you cannot.
 
Devinity

Devinity

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Jan 8, 2014
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Once you get your stuff all sorted out, you could just keep the ADSL line with Telkom and get data elsewhere. That's what I'm doing. The last time I compared prices, it would have only saved me R10 ... hopefully the incentive has increased by now.
 
Johnatan56

Johnatan56

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Devinity said:
Once you get your stuff all sorted out, you could just keep the ADSL line with Telkom and get data elsewhere. That's what I'm doing. The last time I compared prices, it would have only saved me R10 ... hopefully the incentive has increased by now.
Click to expand...

Looking at 10Mbps:
Telkom R425
Crystal Web R375 (go through asking them to take your line)
Afrihost R399 (I think you get a bundle discount of R25 or so as well on the 150GB I was on, so effective R375)

More noticeable at 20Mbps:
Telkom R499
Crystal Web R399
Afrihost R425 (Again, be sure to take the bundle discount into account)
 
grok

grok

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Dec 20, 2007
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Slootvreter said:
I'm surprised that someone thought they would be able to email the CEO and the mail would en up directly in his Inbox
Click to expand...

I once mailed Jacqui O Sullivan out of frustration and 3 days later my ADSL problem was sorted.

I also once carpet-bombed every single email address on the Tswane Muni website over a R4k payment for water, but as expected on this continent apart from a brief flash of 'important' people calling me ****all actually got sorted..
 
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