Sign up with GoogleI'm hoping a few others can chime in here with their experiences.
I have Vumatel Fibre with VOX as an ISP, with a 200/200 package, advertised as uncapped, unshaped.
A few times now, when I download something it starts out fast, and then the speed suddenly drops, dramatically. I tested this with some popular torrents (50+ connections) so that it's not a single IP/server I'm downloading from.
When I call Vox to report the sudden speed drop, I'm told various things:
1. They don't throttle
2. It could be a Vumatel issue (I don't think so, because a speedtest during the time it's slow to Vox shows full line speed)
3. Turn off your fibre and router devices, that usually sorts these types of problems out.
Here is a graph of the latest occurrence:
I started the download at 22:00, added a second torrent at 22:05. These downloads ran at between 100Mbps and 200Mbps for roughly 15 minutes until the speed suddently dropped to almost exactly 20mbps, graph shows a flattish line. There's a spike where I did a speedtest to Vox, just confirming my line is perfectly fine.
Then, I called Vox support who told me to turn my router and fibre NTU off for 10 minutes. And after I turned it back on again, speeds were fine again.
That constant 20mbps certainly looks to me like it's being throttled somewhere.
PS: The Vox support person I called was obviously not impressed that I called their helpdesk at 22:25 at night. After he told me to reboot my router he thought I had hung up already, and I could hear him say out loud "What the f*** are these people doing at this time of night"
I have Vumatel Fibre with VOX as an ISP, with a 200/200 package, advertised as uncapped, unshaped.
A few times now, when I download something it starts out fast, and then the speed suddenly drops, dramatically. I tested this with some popular torrents (50+ connections) so that it's not a single IP/server I'm downloading from.
When I call Vox to report the sudden speed drop, I'm told various things:
1. They don't throttle
2. It could be a Vumatel issue (I don't think so, because a speedtest during the time it's slow to Vox shows full line speed)
3. Turn off your fibre and router devices, that usually sorts these types of problems out.
Here is a graph of the latest occurrence:
I started the download at 22:00, added a second torrent at 22:05. These downloads ran at between 100Mbps and 200Mbps for roughly 15 minutes until the speed suddently dropped to almost exactly 20mbps, graph shows a flattish line. There's a spike where I did a speedtest to Vox, just confirming my line is perfectly fine.
Then, I called Vox support who told me to turn my router and fibre NTU off for 10 minutes. And after I turned it back on again, speeds were fine again.
That constant 20mbps certainly looks to me like it's being throttled somewhere.
PS: The Vox support person I called was obviously not impressed that I called their helpdesk at 22:25 at night. After he told me to reboot my router he thought I had hung up already, and I could hear him say out loud "What the f*** are these people doing at this time of night"
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