Dr.Data/Pitbull/Snakepit/MTNDD Please clarify this?

[jhart]

Hello!

I am on the 1 Gig Data Package that came with the IBM laptop since Desember 2005.

I am now able to upgrade, but that's where the trouble starts...

According to MTN it is not possible for me to upgrade and get a phone. I can only upgrade and then get another modem and then also pay the new lower rates.

What the girl at the MTN shop tried for was that I migrate to a ProCall 120 and then add a 1 Gig Bundle...

Funny enough... MTN says that you cannot get a phone on a Data Contract and you can't migrate either from a data package to a Call package...

This is going over my head now... Why can't it be done...

I currently pay R999 per month of which R499.00 (old data price) is for the 1 Gig package and the other R498.00 is for the laptop...

So lets throw the laptop out... It still leaves me paying R499.00 per month for the data contract.

If I want to upgrade to the ProCall 120 which is R309.00 + the 1 Gig Data bundle of R289.00 - MTN will get R598.00 out of me vs. the R499... A few buck more for them...

Not a chance... It can't be done? Why not?

I wanted to get a Nokia E90 now, but they say I must pay the full Retail price...

They then said I can do the upgrade and then pay the new lower data rates and get another free usb modem... I already have 2 modems... No luck there either...

They then further suggested that I pay the contract up, cancel it and apply for a new one with the Nokia E90...

If there is really no other way (which I seriously doubt) I will have no choice but to cancel the contract at the end of the year.

I'm not fighting and I am not threatening anyone. It's just not worth my while to be stuck for another 2 years and all that just for a usb modem that I don't want or need...

I am willing to pay the R2199.00 in to get the Nokia E90 on a Procall120 + a 1 Gig bundle... Is there really really NO WAY that this can be arranged???

But then also... why can't I get a phone on a Data Package... It costs even more than a Call package???

Please Please Please let me know...

My account nr with MTNSP is: (A1198198)

Regards,

 

[Voldemort]

I e-mailed a contact to check whether or not it can be done, but if I get a response that it cant be done then im afraid you wont be able to do it
I do believe they must have an internal reason for this, il probe further as to why.

 

[jhart]

Thanks Snakepit!

I hope there's a way around this!

Thanks again for your willingness to help!

 

[Voldemort]

I just got feedback in that regard, i do apologise about the outcome but it appears theres no way around this:

"Hi Gareth

Currently there are no alternatives for this client but to remain on the current package. The cost of the laptop was built into the monthly subscriptions for 24 months and due to this there is no migration path out of this package. I suspect after 24 months the laptop subscription should fall away, however I am unable to confirm this. You also must remember that business rules do not allow you to migrate from a date package to a voice package. You can migrate from a MyChoice Top-Up 75/MyChoice 75 to data package.



The best option for the client would be to take out a new contract on the package she wants. If it’s a handset the client wants then a voice package is the only way to go.




I hope this makes some sense."

 

[jhart]

Thanks Snakepit!

It's a pity though...

What is the procedure to cancel a contract. Who must I fax and who must I tell etc...

 

[Voldemort]

You have Pm.