Like the title says. I'm currently a DSTV premium subscriber, and need to start cutting the cord. I'm going to downgrade my package to the R29 package, for incase I regret my decision I can easily upgrade again without a whole reconnection issue.
So scheduling the downgrade online, very easy process. But why do they charge me R114? Surely this can't be an admit fee????
Welcome to the EasyView club! I followed that route more than 5 years ago and have never regretted taking the plunge. It is a wise move because if you do decide to go back to a Premium service, at least the decoders and SCs are still on their systems. MC has this habit of simply making the decoders disappear on the their systems and declaring the SC no longer useable if the decoders are not still on your account.
Another thing to watch out for is that MC does not automatically restore your service back to premium. Do this for a few months on the anniversary date to check.
When is the date on which your service falls due every month? MC charges you a pro rata charge up to that date when you downgrade your service. That should explain the R114.00 charge.
But in general, the workings of MCs billing systems is a mystery most of the time. The accounts are pretty difficult to read and reconcile what with all the charges and reversals that take place every month.
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