Sign up with GoogleCrazyMadMan
Senior Member
- Joined
- Sep 29, 2003
- Messages
- 761
Hey Tristan, seems like you guys missed the track you were so sure of that
you guys were on, it is indeed the 1st and after checking my connection it
is still as pathetic as the way you guys hide all the work you do on your so
called "FIX" I need to know as of today what you were doing to try and fix
this, I want to know about my refund today, and I want to let you guys know
that after the service I have been getting myself and many other users are
going to be releasing a press statement concerning the nature of your
company. The service you claim to provide borders, or already is fraudulent.
I am being capped internationally as much as the 128k users and If an
international cap was this big "Fix" I can only laugh in your face as it
shows me how little your company understands about its clients needs and
about fulfilling its promise as a service. If Sintech think that we will be
paying hundreds of rands for a slower than 56k connection well surprise
surprise I wont be and I will talking to my company about mailing all its
business associates to let them know that Sintech should be avoided at all
costs, and you can be rest assured that these associates are not small fish
within the South African context. You and the people at Sintech have showed
me no support, you have showed me no willingness to help to have my refund
sorted out or to try and explain what is going on, if you want to live in
the dark then so too the debit you expect from me at the end of each month
shall also live in the dark with me. I found it so patronizing that you guys
feel so superior and when I say you I might not be directly accusing you
Tristan, because I understand there is a hierarchy at work, I am referring
to those overweight, flabby, red faced, thick sculled, 50 going 100 year
old, mothball smelling, new Volvo driving pigs that one finds within
Sintech's upper ranks. I know and you know very well that these fat cats
know what is going on at ground level but they choose to eat their toasted
sandwiches and buckets of deep fried chips in the protected sanctuary of
their soft and air conditioned offices. Well you can spread the word, you
can go tell those fat cats that soon their supply of fresh milk will be ut
off and they will be left alone to choke on their on furballs. Now don't you
think that was a lovely metaphor? I do I think I am being rather nice to
them as the way I feel now would warrant this e-mail to be full of ****'s
and no one wants to swear I think its just silly as I have sworn in my
e-mail's to you guys before. And what I have come to realize is that Sintech
is like a giant baby, it is over fed, over cared for and it has not
developed the mental capacity to have constructive dialogue with the people
it meets all it can say is, "We don't know" , " It will be fixed " , " Our
accounts department are still bust with it " , " We can tell the clients
what we are going " and these are only some of the great phrases that come
with the Sintech possible love doll, with Sintech the clients are all love
dolls and may I tell you why this is? Because we are always getting ****ed
by Sintech. So Tristan to close off, I am not asking or even implying that
it is ok for anyone there at Sintech to takes his/her time to reply to this
e-mail I am not saying it is ok and I am willing to wait for your account
department. I am not saying that you or anyone else who sees this e-mail
ignores it, I am saying the exact opposite and please mark my words with a
highlighter, I want to know by the end of today at the latest about
1. When my refund is coming my way, it has been in the works for 1 and a
half months now is it? 1 and a half months of bellow your lowest service
levels which means I am entitled to the money I have paid you.
(a) Consistant Failure to provide Advertised / Described Product. (I.e
Breach)- (b) Consistant Failure to provide a reasonable level of customer
support.
2. And Tristan im not even kidding you I want to know what this fix is I
want you to explain the technical side of things and the fact that I have
been in I.T and networking for sometime means that I will understand it
rather easily so please don't worry about confusing me as I will understand
the fix if you type it out clearly.
And in closing off and please don't think I am bluffing, If by today I have
no word on what I have asked you to answer I too will launch my own
Ani-Sentech website and if you thought you have had bad publicity up until
this point just wait until there is a site that posts all these e-mail
transcripts I have had with all your staff, all my bandwidth logs which will
be juxtaposed with all your promises. And all my companies clients will be
invited to have a peek at the local communication market. Im sure this will
help you with the image of your company you constantly try to tarnshish, I
will just be speeding this up for you.
Get back to me ASAP
you guys were on, it is indeed the 1st and after checking my connection it
is still as pathetic as the way you guys hide all the work you do on your so
called "FIX" I need to know as of today what you were doing to try and fix
this, I want to know about my refund today, and I want to let you guys know
that after the service I have been getting myself and many other users are
going to be releasing a press statement concerning the nature of your
company. The service you claim to provide borders, or already is fraudulent.
I am being capped internationally as much as the 128k users and If an
international cap was this big "Fix" I can only laugh in your face as it
shows me how little your company understands about its clients needs and
about fulfilling its promise as a service. If Sintech think that we will be
paying hundreds of rands for a slower than 56k connection well surprise
surprise I wont be and I will talking to my company about mailing all its
business associates to let them know that Sintech should be avoided at all
costs, and you can be rest assured that these associates are not small fish
within the South African context. You and the people at Sintech have showed
me no support, you have showed me no willingness to help to have my refund
sorted out or to try and explain what is going on, if you want to live in
the dark then so too the debit you expect from me at the end of each month
shall also live in the dark with me. I found it so patronizing that you guys
feel so superior and when I say you I might not be directly accusing you
Tristan, because I understand there is a hierarchy at work, I am referring
to those overweight, flabby, red faced, thick sculled, 50 going 100 year
old, mothball smelling, new Volvo driving pigs that one finds within
Sintech's upper ranks. I know and you know very well that these fat cats
know what is going on at ground level but they choose to eat their toasted
sandwiches and buckets of deep fried chips in the protected sanctuary of
their soft and air conditioned offices. Well you can spread the word, you
can go tell those fat cats that soon their supply of fresh milk will be ut
off and they will be left alone to choke on their on furballs. Now don't you
think that was a lovely metaphor? I do I think I am being rather nice to
them as the way I feel now would warrant this e-mail to be full of ****'s
and no one wants to swear I think its just silly as I have sworn in my
e-mail's to you guys before. And what I have come to realize is that Sintech
is like a giant baby, it is over fed, over cared for and it has not
developed the mental capacity to have constructive dialogue with the people
it meets all it can say is, "We don't know" , " It will be fixed " , " Our
accounts department are still bust with it " , " We can tell the clients
what we are going " and these are only some of the great phrases that come
with the Sintech possible love doll, with Sintech the clients are all love
dolls and may I tell you why this is? Because we are always getting ****ed
by Sintech. So Tristan to close off, I am not asking or even implying that
it is ok for anyone there at Sintech to takes his/her time to reply to this
e-mail I am not saying it is ok and I am willing to wait for your account
department. I am not saying that you or anyone else who sees this e-mail
ignores it, I am saying the exact opposite and please mark my words with a
highlighter, I want to know by the end of today at the latest about
1. When my refund is coming my way, it has been in the works for 1 and a
half months now is it? 1 and a half months of bellow your lowest service
levels which means I am entitled to the money I have paid you.
(a) Consistant Failure to provide Advertised / Described Product. (I.e
Breach)- (b) Consistant Failure to provide a reasonable level of customer
support.
2. And Tristan im not even kidding you I want to know what this fix is I
want you to explain the technical side of things and the fact that I have
been in I.T and networking for sometime means that I will understand it
rather easily so please don't worry about confusing me as I will understand
the fix if you type it out clearly.
And in closing off and please don't think I am bluffing, If by today I have
no word on what I have asked you to answer I too will launch my own
Ani-Sentech website and if you thought you have had bad publicity up until
this point just wait until there is a site that posts all these e-mail
transcripts I have had with all your staff, all my bandwidth logs which will
be juxtaposed with all your promises. And all my companies clients will be
invited to have a peek at the local communication market. Im sure this will
help you with the image of your company you constantly try to tarnshish, I
will just be speeding this up for you.
Get back to me ASAP
