Sign up with GoogleOn 1 July 2009 I bought a 3GB data bundle, believing this would be active until 1 September 2009. Imagine my surprise when, on 1 August 2009 I checked my online data bundle balance and found I had 0.00MB available, even though my bundle expiry date was 1 September 2009 and I had had over 2GB available the previous day. I checked my last 10 transactions and saw that on 1 August 2009, a 'Data Bundle Reset' was performed. Realising that there had obviously been a mistake, i called the call centre and after 30 minutes of holding, I was told that they had obviously made a mistake and that the mistake would be corrected within 24 hours. That was 456 hours ago.
I have repeatedly called for updates. I have gone to my local Vodacom outlet and every time, I have been fed a different lie. Last I heard was that these problems take 14 days to resolve. It's been 19 days. Yesterday, I was told that this had happened to so many people, they now had a backlog of problems like mine to solve and I'd just have to wait.
Now I wonder...when they finally resolve the issue, is my remaining data bundle going to disappear on 1 September (assuming it gets resolved before that).
Come on. Take some responsibility and sort this out.
I have repeatedly called for updates. I have gone to my local Vodacom outlet and every time, I have been fed a different lie. Last I heard was that these problems take 14 days to resolve. It's been 19 days. Yesterday, I was told that this had happened to so many people, they now had a backlog of problems like mine to solve and I'd just have to wait.
Now I wonder...when they finally resolve the issue, is my remaining data bundle going to disappear on 1 September (assuming it gets resolved before that).
Come on. Take some responsibility and sort this out.
