Eskom criticised for not effectively communicating prepaid electricity meter update deadline

[Daniel Puchert]

Eskom prepaid meter blunder

Following a week of South African prepaid meter users panicking to get their electricity meter updated, resulting in the death of a customer, Eskom has been criticised for not effectively communicating the deadline, The City Press reports.

Eskom and municipalities across South Africa have been scrambling to get their customers to recode a combined 11 million prepaid meters with the key revision number 2 (KRN 2) update in the past year.

 

[bwana]

Following a week of South African prepaid meter users panicking to get their electricity meter updated, resulting in the death of a customer,

Imagine he’d been perusing the MyBB website when he died… would you be so quick to assume blame?

 

[Adeptus Mechanicus]

Following a week of South African prepaid meter users panicking to get their electricity meter updated, resulting in the death of a customer

C'mon now...really...REALLY?

 

[bixt]

It's so simple, you get 2 extra keys just enter them.

Thats it.

Sensational "journalism" at its best.

 

[Rickster]

It's so simple, you get 2 extra keys just enter them.

That it.

Sensational "journalism" at its best.

Are the two upgrade codes printed on every voucher if no then thats where the issue lies.

They got the 2 extra codes but they didnt know what it was for and threw it away.

 

[ProfA]

Are the two upgrade codes printed on every voucher if no then thats where the issue lies.

They got the 2 extra codes but they didnt know what it was for and threw it away.

Or entered it and the meter remained on KRN 1. What happened to me and countless others

 

[bixt]

Are the two upgrade codes printed on every voucher if no then thats where the issue lies.

They got the 2 extra codes but they didnt know what it was for and threw it away.

Then:

1. The actual electricity they bought at that instance wouldn't work
2. Any future codes wouldn't work


They would have sorted that months ago. Impossible you were living in the dark for so long unless:

1. You buy R20000 vouchers at a time
2. You are stealing and bypassed your meter


The issue is this BS "R12 000 meter replacement" that has the ignoramus masses in a tuff. Just get the 2 keys again and renter them. Now or at any point in the future.

One would think the MyBB tech crowd is above that (The forum ppl, not the "journalists")

 

[ProfA]

Then:

1. The actual electricity they bought at that instance wouldn't work
2. Any future codes wouldn't work


They would have sorted that months ago

Lol. You are quite the gem full of knowledge.

1. The electricity I bought from capitec when I received the 2 extra codes DID load.

2. And every other voucher bought from Capitec since then has worked too.

I only realised yesterday when I saw the code (doing rounds on whatsapp) one could input on ESKOM (I am with municipality and not ESKOM) meters to check KRN level that my meter was still on KRN 1.

Any more gems of knowledge?

 

[ProfA]

And there is no way to get 2 codes again. And trying to input those 2 codes now results in "token rejected".

 

[bixt]

1. The electricity I bought from capitec when I received the 2 extra codes DID load.

Any more gems of knowledge?

Stop banking with $h!t LSM banks?

 

[bixt]

I'm with eThekwini municipality, a real gem of a municipality. Fantastic service delivery, zero stealing. /s

If their 2 codes worked, then it points to a Layer 8 issue, dear "Prof"

 

[porchrat]

Eskom has been telling people to get their meters upgraded for the last couple of years.

 

[FiestaST]

I’m “sorry” I’ll speak up on PK articles & this one is bang on that point.

PK ‘R Us vibes.

 

[Cosmik Debris]

Eskom has warned about this for about 2 years now. Just like with the ID Cards, people will wait till the last moment and then moan about the system.

 

[Dimpie (COMPUTEK)]

 

[mypetcow]

I guess we’ll see tomorrow and the following days how well this update procedure worked…

 

[Lupus]

They have been telling people for 2 years

 

[oros]

In other news..... There will be always some kind of issues with eskom

 

[Adeptus Mechanicus]

Eskom has warned about this for about 2 years now. Just like with the ID Cards, people will wait till the last moment and then moan about the system.

That classic South African mentality of "don't worry about it until its broken"

Gotta love it.

 

[JimM]

The TID change has been common knowledge for at least three years! TV, radio and press, not to mention social media. Are these people cut off from the outside world? Twak in my opinion a story where there isn't one!