Yeah, I'm fortunate - I live in a suburb where when stuff breaks and you complain it does get attended to.
Never underestimate the pester power of retired people (not me, but most of the other residents) with nothing to do but hound the elected and paid local officials when they neglect to fix stuff.
I am fortunate that I don't live in Gugs, Khaya, Delft or one of the other townships where **** doesn't get fixed quickly (or sometimes at all) for reasons that range from complex (and understandable) to inexcusable.
That said, I grew up in Elsies River and Athlone, and, by and large, you get the service you vote for here Cape Town...