Yesterday (apparently) ETV started broadcasting HD on DSTV channel 194. Consequently my HD decoder bought in preparation for this went totally silent, but just for ETV, SABC still fine. I use the digital (co-ax) output for my surround sound system.
Local agent cannot do anything because my decoder (bought in June) is now over 60 days old. At least they knew what the problem was: the DSTV call centre last night had no clue: spent a fruitless half-hour trying everything ,up to and including a factory reset.
So although this is clearly a manufacturing fault I am stuck with having to swap for a refurbished second-hand decoder.
Their lack of interest in customer service is really obvious. It was brought home when I realized that the agent's shop looked exactly like a government office: queues of people on a Saturday, faded posters on the walls that really needed a new paint job ten years ago. Dusty display cabinet with out of date parts. All saying to the customers just where their place is in the food-chain.
Can anyone suggest a way out?
Local agent cannot do anything because my decoder (bought in June) is now over 60 days old. At least they knew what the problem was: the DSTV call centre last night had no clue: spent a fruitless half-hour trying everything ,up to and including a factory reset.
So although this is clearly a manufacturing fault I am stuck with having to swap for a refurbished second-hand decoder.
Their lack of interest in customer service is really obvious. It was brought home when I realized that the agent's shop looked exactly like a government office: queues of people on a Saturday, faded posters on the walls that really needed a new paint job ten years ago. Dusty display cabinet with out of date parts. All saying to the customers just where their place is in the food-chain.
Can anyone suggest a way out?
