I'm just saying. I haven't made enough purchases to reach my own conclusion. However with volumes they handle some people are getting the stick for sure by the reviews.
I've bought a handful of products from them. I had this idea way back to punt them on Carbonite, in an effort to fix their reputation. It took me a while to convince the owners over there, had a business proposition for them and everything. Went and saw the owner, the works. They promised to give good support and "fix their reported issues". Took me a few months to get them to actually start working on stuff like their problematic shipping (like charging R380 to ship a TKL keyboard to CPT) and they actually started working through the hate. They gave products to Carbonite so we could do honest reviews on them (on the YT channel), sponsored some items to give away, etc. etc. To benefit both parties.
Then their marketing guy (great dude) left and went elsewhere, and everything went to **** again. So we cut ties with them the other day. Their MO is just not there.