Faerie Glen (Lynnwood Glen Exchange)

[manfromthesouth22]

TITLE

Faerie Glen x1 ADSL problems

BODY

--Seriously bad pings. Internet is super sluggish.
--Phone number 012 361 xxxx
--ADSL line speed 10Mbps

Upstream Downstream
Current Rate (Kbps) 1020 12476
Max Rate (Kbps) 1055 24740
SNR Margin (dB) 6.5 18.7
Line Attenuation (dB) 4 12.6
Errors (Pkts) 0 0


--ISP name and account type (like MWEB uncapped)
Afrihost Capped, Vox Fatpipe

--The time of day when you typically see these problems
Now, it's raining. Some evenings and weekends.

Optional, but it will be great if you can also give the following information:

--A traceroute to Telkom.co.za
Tracing route to telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 * * * Request timed out.
3 90 ms 90 ms 84 ms 41.193.164.85
4 55 ms 25 ms 24 ms 41.193.164.86
5 90 ms 94 ms 72 ms 41.193.164.92
6 105 ms 102 ms 106 ms openserve.ixp.joburg [196.60.8.128]
7 94 ms 92 ms 100 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
8 100 ms 110 ms 110 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.58]
9 * 134 ms 158 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
10 99 ms 104 ms 95 ms 198.54.206.73
11 103 ms 98 ms 92 ms explore.telkom.co.za [165.143.158.60]

Trace complete.

Tracing route to telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 * * * Request timed out.
3 94 ms 91 ms 94 ms 41.193.164.85
4 92 ms 91 ms 152 ms 41.193.164.86
5 * * 95 ms 41.193.164.92
6 96 ms 98 ms 106 ms openserve.ixp.joburg [196.60.8.128]
7 106 ms 105 ms 102 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
8 104 ms 101 ms 99 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.58]
9 103 ms 105 ms 84 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
10 97 ms 99 ms 103 ms 198.54.206.73
11 94 ms 95 ms 95 ms explore.telkom.co.za [165.143.158.60]

Trace complete.

Pinging 155.239.255.250 with 32 bytes of data:
Request timed out.
Reply from 155.239.255.250: bytes=32 time=103ms TTL=63
Reply from 155.239.255.250: bytes=32 time=94ms TTL=63
Reply from 155.239.255.250: bytes=32 time=101ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 94ms, Maximum = 103ms, Average = 99ms

--The actual sync speed of the line

Current Rate (Kbps) 1020 12476


--The attenuation stats of the line

Line Attenuation (dB) 4 12.6

 

[APoc184]

Yeah the ADSL was frustrating today at the office. Also Lynnwood Glen.

 

[manfromthesouth22]

Extremely frustrating.

An update at 8:00 PM

Tracing route to telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 2 ms 3 ms 4 ms 10.0.0.2
2 * * * Request timed out.
3 287 ms 286 ms 324 ms 41.193.164.85
4 241 ms 272 ms 317 ms 41.193.164.86
5 296 ms 313 ms 277 ms 41.193.164.92
6 318 ms 384 ms 374 ms openserve.ixp.joburg [196.60.8.128]
7 262 ms 206 ms 212 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
8 323 ms 351 ms 357 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.58]
9 332 ms 367 ms 344 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
10 326 ms 380 ms 380 ms 198.54.206.73
11 361 ms 364 ms 330 ms explore.telkom.co.za [165.143.158.60]

Trace complete.

 

[APoc184]

Starting to act up again after no problems this morning.

Tracing route to reddit.com [151.101.193.140]
over a maximum of 30 hops:

1 8 ms 2 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 90 ms * 98 ms 105.224.0.162
5 * 100 ms 93 ms ipc-aggr-1.north.telkomsa.net [105.224.0.13]
6 101 ms 98 ms * jb1.telkomsa.net [105.187.252.102]
7 97 ms 98 ms * 196-60-9-103.ixp.joburg [196.60.9.103]
8 99 ms 100 ms 100 ms 151.101.193.140

Trace complete.

 

[manfromthesouth22]

I logged a fault, they said my issue is exchange side, so hopefully they fix whatever is wrong for everyone.

 

[APoc184]

Slow and intermittent service since yesterday afternoon again.