Failing to Rica RAIN sim

Cece007

New Member
Joined
May 19, 2020
Messages
1
I am trying to rica my rain sim online and I keep getting stuck on the live face recognition step. All it says is "please wait" and does nothing after. Please assist as it's been more than a day now with the same problem. Thank you
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
320
Hi Cece007

Please advise if your issue has been resolved?

If not please drop us a DM with the email address linked to your rain account so that we can further investigate your query?

Regards,
rain_mobile
 

Yolandlelo

New Member
Joined
Jun 9, 2020
Messages
1
Hi

I am having a problem with the Facr recognition step .I have been stuck on it for a week now , and I am getting no responds .Can someone please help me.
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
320
Hi @Yolandlelo

Please drop us a DM with the email address linked to your rain account so that we can further investigate your query?
 

bobcpt

Well-Known Member
Joined
Dec 1, 2018
Messages
108
Has anyone been able to rica a sim card if the facial recognition step failed? If so, how long did it take to resolve the issue?
 

MikeJacobs

New Member
Joined
Jun 22, 2020
Messages
3
I am trying to rica my rain sim online and I keep getting stuck on the live face recognition step. All it says is "please wait" and does nothing after. Please assist as it's been more than a day now with the same problem. Thank you
Mine is doing the exact same thing
 

bobcpt

Well-Known Member
Joined
Dec 1, 2018
Messages
108
Mine is doing the exact same thing
I had the exact same issue and finally received a response from them yesterday. In short, it seems like the e-rica link is valid for 7 days after which you can click the rica button on the portal again to generate a new sms link. Needless to say, mine also failed on the second attempt. At this point they suggest that you to try a different phone or they can send you another sim card via their courier.

I don't understand why you need to provide a side mugshot (like a criminal) to open an internet account when you can walk into any bank with the already provided proof of address and id document to open a bank account.
 

MikeJacobs

New Member
Joined
Jun 22, 2020
Messages
3
Mine is finally working..I used a different cell phone to complete the rica process..the live face recognition was slow I'm not sure why but it worked anyway.use a different phone .it worked for me
 

Kaysway

Active Member
Joined
Sep 24, 2019
Messages
60
Not a good network to work with. Tried to register four rain simcards and failed. Everytime stuck at rica face crap. I will not even send my ex this level of frustration.
You deserve all the frustration that comes with trying to activate 4simcards at the same time.
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
320
Not a good network to work with. Tried to register four rain simcards and failed. Everytime stuck at rica face crap. I will not even send my ex this level of frustration.
Hi, Sorry for the inconvenience if you still need assistance with getting the sims active please PM me your email address linked to your rain account
 

Totidude

New Member
Joined
Sep 8, 2015
Messages
2
Also stuck and highly frustrated. Omce you have reahced the photo stage and did not complete the process you are stuck. No sms received. Thought getting more simcards(well it is free!) and tried to rica them too. No luck. No response from support.
 
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