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I had the exact same issue and finally received a response from them yesterday. In short, it seems like the e-rica link is valid for 7 days after which you can click the rica button on the portal again to generate a new sms link. Needless to say, mine also failed on the second attempt. At this point they suggest that you to try a different phone or they can send you another sim card via their courier.Mine is doing the exact same thing
Hi, Sorry for the inconvenience if you still need assistance with getting the sims active please PM me your email address linked to your rain accountNot a good network to work with. Tried to register four rain simcards and failed. Everytime stuck at rica face crap. I will not even send my ex this level of frustration.