FAO Mweb

The MWEB rep. has responded in detail to you previously on the "home office" issue. For reference, here it is:

MWEB Operations said:
@xrapidx

I think you will find the answer to this is fairly obvious if you consider that the product caters for the needs of the average user. An average home office user would be doing book-keeping, communicating with clients and suppliers, invoicing, website maintenance, market research and marketing, the sending of quotes and so forth. By no means an exhaustive list, but I think it illustrates the point clearly enough. When you start talking about a business which has a primary need for vast amounts of high speed data transfer this is clearly no longer an average, or even above average home office.
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If you run a company which has to transfer massive amounts of data each and every month and you select an entry-level shaped home/consumer/"home office" account instead of an unshaped business account, you should not be surprised.

This is really quite obvious, because, by your logic, if the "Home Office" account should work for all businesses, including those transferring massive amounts of data, then there would be no need for a business account and the "home office" account should just be renamed to the "home/office/commercial/everything" account, and would then have to be unshaped as well, which would make it too expensive for the true "home" user, so maybe there should be a different account for them, etc.
 
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And if you read a bit further you'd have seen I responded to MWEB... it is not up to MWEB to decide what constitutues a home office... different fields require different bandwidth. "Home Office A" might make use of the product to send sales emails using only 4GB a month, and have a return of R25,000 - "Home Office B" might do DTP work and send raw images using 100GB a month, also with a return of R25,000. The office size is exactly the same - they both have UNCAPPED products, not UNCAPPED TO XX AMOUINT accounts.

I thought it would be really quite obvious that as long as you don't try and 'bypass' their shaping - it shouldn't matter what you do on your home office connection - your maximum capicity is what they shape you too.

Here is a definition home office:
Workstation set up in a worker's home. The use of a home office is a growing trend among white-collar workers who utilize computers in their work and among creative people such as artists and copywriters.

At no stage is bandwidth mentioned. If MWEB's product is aimed at low-usage home offices and users, it should be marketted as such, not as UNCAPPED.
 
xrapidx said:
And if you read a bit further you'd have seen I responded to MWEB... it is not up to MWEB to decide what constitutues a home office... different fields require different bandwidth. "Home Office A" might make use of the product to send sales emails using only 4GB a month, and have a return of R25,000 - "Home Office B" might do DTP work and send raw images using 100GB a month, also with a return of R25,000. The office size is exactly the same - they both have UNCAPPED products, not UNCAPPED TO XX AMOUINT accounts.

I thought it would be really quite obvious that as long as you don't try and 'bypass' their shaping - it shouldn't matter what you do on your home office connection - your maximum capicity is what they shape you too.

Here is a definition home office:
Workstation set up in a worker's home. The use of a home office is a growing trend among white-collar workers who utilize computers in their work and among creative people such as artists and copywriters.

At no stage is bandwidth mentioned. If MWEB's product is aimed at low-usage home offices and users, it should be marketted as such, not as UNCAPPED.
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I cannot agree more. The thing is i have a 4meg uncapped account too and for the past month i cannot seem to get more than 50kbps out of any torrent. Even after 6, 8, 10 or midnight.
I am really getting irritated by Mweb`s idea of Uncapped services. Call it what it is, but by no means "Uncapped" when you have more restrictions than options.

It is evident in life that should one route not be the fastest that you will take one less traveled with less traffic or restrictions to achieve the desired outcome. This is done in cars, planes, work, life etc, why is such options not available on Mweb, you pay for a fastest line (according to telkom) but actually get a throughput of a cheaper service that bears little to no quality in its service offering. Im disgusted at the Mweb.
 
Thurnie said:
I cannot agree more. The thing is i have a 4meg uncapped account too and for the past month i cannot seem to get more than 50kbps out of any torrent. Even after 6, 8, 10 or midnight.
I am really getting irritated by Mweb`s idea of Uncapped services. Call it what it is, but by no means "Uncapped" when you have more restrictions than options.

It is evident in life that should one route not be the fastest that you will take one less traveled with less traffic or restrictions to achieve the desired outcome. This is done in cars, planes, work, life etc, why is such options not available on Mweb, you pay for a fastest line (according to telkom) but actually get a throughput of a cheaper service that bears little to no quality in its service offering. Im disgusted at the Mweb.
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Hi Thurnie


PM me your details and I will look into this for you.

Kind Regards
MWEB Operations
 
MWEB Operations said:
Hi Thurnie


PM me your details and I will look into this for you.

Kind Regards
MWEB Operations
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Its quite amusing how MWEB won't answer what they do when they "look into" slow speeds.... when its pretty obvious its not line related.
 
stevenv said:
What does your "home office" specialise in?
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Im a residential customer... Dont use my home as a office, but i know of people who do, and as of late the speeds arent that great even for a consumer like me.

Now imagine trying to download a presentation/pdf/psd or scanned documents on yousendit.com and it takes almost 30minutes to 2 hours to download when you have to edit it and send it back to a client etc? i mean really now?
 
Don't purchase a "cheap" entry-level shaped "Home-user" account for business purposes and then expect it to perform like a premium unshaped business account. MWeb does not need to define "home office". If you need to transfer large amounts of data all day every day from your "home office" then buy a proper business package. MWeb is clearly using "Home Office" here in exactly the way the rep. described before.

Terms such as "uncapped" and "home office" need to be interpreted in the spirit they were intended -- we've said this all before -- in the sense that the average user would understand them. If you are running a file-sharing/internet cafe/ISO-uploading-company from your "Home Office" on the "Home" shaped non-business account, you'll be having a hard time getting it right. I really can't see how MWeb can be at fault -- the details of the account (shaped, etc.) are made available, along with "Home Office".
 
SabreWolfy said:
Don't purchase a "cheap" entry-level shaped "Home-user" account for business purposes and then expect it to perform like a premium unshaped business account. MWeb does not need to define "home office". If you need to transfer large amounts of data all day every day from your "home office" then buy a proper business package. MWeb is clearly using "Home Office" here in exactly the way the rep. described before.

Terms such as "uncapped" and "home office" need to be interpreted in the spirit they were intended -- we've said this all before -- in the sense that the average user would understand them. If you are running a file-sharing/internet cafe/ISO-uploading-company from your "Home Office" on the "Home" shaped non-business account, you'll be having a hard time getting it right. I really can't see how MWeb can be at fault -- the details of the account (shaped, etc.) are made available, along with "Home Office".
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and what if you are on a home and need that odd day of large transfer which doesn't normally occur "every day, every month" ? :)
 
Only a business (owner/entity) should ever require a business package. Someone working *FOR* a business should not. Justifying the performance, limitations and outright lies of mweb's product by insisting users use a package not aimed at them in the first place is insane. Uncapped is uncapped Sabre and no matter how many thousands of times you try and change its meaning on here it will remain that way.

Allow Mweb this and you are simply contributing to the very downfall of South African internet standards, albeit oh so slightly.
 
Vexo said:
my speed seems slower lately :(
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Hi Vexo,

Please forward me more information on your speed issues and I'll try to assist you

Regards
Mweb Operations
 
Basjohn said:
Only a business (owner/entity) should ever require a business package. Someone working *FOR* a business should not. Justifying the performance, limitations and outright lies of mweb's product by insisting users use a package not aimed at them in the first place is insane. Uncapped is uncapped Sabre and no matter how many thousands of times you try and change its meaning on here it will remain that way.

Allow Mweb this and you are simply contributing to the very downfall of South African internet standards, albeit oh so slightly.
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So I work for Big Joe's International Company and my boss now says I need to upload and download the ISO's over torrent that I'm working on each day. Either I suffer through doing this on a shaped Home Office account, or my boss has to spring for a proper account for this kind of usage. If I work for a company that only needs me to reply to emails during the day, well then the Home Office account is fine.

Re Uncapped: I think you forgot to add that, as with any and all products and services, Terms and Conditions Apply.
 
SabreWolfy said:
So I work for Big Joe's International Company and my boss now says I need to upload and download the ISO's over torrent that I'm working on each day. Either I suffer through doing this on a shaped Home Office account, or my boss has to spring for a proper account for this kind of usage. If I work for a company that only needs me to reply to emails during the day, well then the Home Office account is fine.

Re Uncapped: I think you forgot to add that, as with any and all products and services, Terms and Conditions Apply.
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Why would you need uncapped
just for "answering e-mails"?

Mweb seems to try and look for
any area where people use their
product and then make it as
difficult as possible.
 
GingerBeer said:
Why would you need uncapped
just for "answering e-mails"?

Mweb seems to try and look for
any area where people use their
product and then make it as
difficult as possible.
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SabreWolfy is an MWEB fan - he expects us all to accept uncapped as defined by MWEBs very vague and open ended T&C's. Which basically mean you can't use the account unless you actually sitting at the PC, and even then you run the risk of being in breach of their t&c's because of the "at their sole discretion" clause.

Even if you don't use 100's of GBs - when you still want to transfer a largeish file, say 100MB - and it times out on your 4MB line, its your own damn fault for getting a home account and not a 'premium' account.
 
xrapidx said:
SabreWolfy is an MWEB fan - he expects us all to accept uncapped as defined by MWEBs very vague and open ended T&C's. Which basically mean you can't use the account unless you actually sitting at the PC, and even then you run the risk of being in breach of their t&c's because of the "at their sole discretion" clause.

Even if you don't use 100's of GBs - when you still want to transfer a largeish file, say 100MB - and it times out on your 4MB line, its your own damn fault for getting a home account and not a 'premium' account.
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That would depend how you are transferring your 100MB file. If it is over an unshaped protocol it should not timeout, unless there is a problem on the source server, at one of the nodes/hops or if there is physical problem on your line.
 
SabreWolfy said:
That would depend how you are transferring your 100MB file. If it is over an unshaped protocol it should not timeout, unless there is a problem on the source server, at one of the nodes/hops or if there is physical problem on your line.
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Everything is shaped - people have been complaining about MS and Apple downloads timing out - also, as per MWEBs post in the feedback thread (yes, subject to 'abuse', but abuse hasn't been defined) - its now against the AUPs to use download sources that are not shaped.

Also, if there was a problem on the line, switching over to a prepaid account wouldn't fix the problem - and some how, amazingly, using @mweb.co.za provides way better speeds than @dslmweb.co.za - so the cause of the problem is definitely MWEB.
 
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just to add something on this nice friday ;) :D

<tinfoil value="SabreWolfy is a clone of an mweb personality" />
 
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