Feedback on the ASA Complaint Against Sentech?

flyboy · Jul 10, 2004

Hi,

ASA is contacting me on Monday with feedback and Ill post all feedback here.

ConDamage · Jul 12, 2004

this is what I got:
<blockquote id="quote">quote:<hr height="1" noshade id="quote">REFERENCE: MY WIRELESS / XXXXXXXX

Dear XXXXX

The above matter refers.

We have received your letter of complaint and have noted the contents.

We are currently assessing your complaint and will advise you further in due course.

Yours faithfully

The Advertising Standards Authority of South Africa <hr height="1" noshade id="quote"></blockquote id="quote">

I don't like responses like these!

regardtv · Jul 12, 2004

copy and paste anyone ?

zeke · Jul 13, 2004

Just replace fiat with sentech and fuel consumption with download speed in the following article. Maybe someone should contact Ina Opperman

http://img25.exs.cx/img25/4771/beeld-fiat.jpg

buffalobill · Jul 13, 2004

By all means, write to Ina with your complaint. She then forwards it to the company in question, asks for their reply (which can take a month or more), edits both and publishes it. It helps.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
I have an inferiority complex. But it's only a little one.

flyboy · Jul 16, 2004

Hi All,

I just received feedback from ASA. Sentech has submitted their response, and it is going to the legal board of ASA to be discussed and a ruling will be made within a week. Cannot find out now what Sentech wrote in their response but I do know from what was briefly said they gave definitions of Broadband and 128k etc, wonder what lies they wrote in there - but after the ruling the sentech feedback will be made public and we can see whether the response is acceptable or not...

Luke7777 · Jul 16, 2004

Would love to see them explaining :
"Broadband refers to a connection speed from 128Kbps and higher from the end user to the network provider"

Good work flyboy

kickass72za · Jul 16, 2004

FlyBoy .... were you not requested to attend the hearing......

Sounds odd that they can attend and not you?????

flyboy · Jul 16, 2004

The "hearing" is basically just ASA staff and their legal board. Sentech and myself are not attending and we'll be told what the ruling is within a week ...
Now they are evaluating all sentech's ads - my complaint, and sentech's comments. Wonder what their story is not that they themselves admit there is a speed problem I mean that is admitting the ads are false.

dorris · Jul 16, 2004

You want Broadband definitions, as per Sentech, see their partners website,
http://www.nowire.co.za/DesktopDefa...down after this post, I have cached the page.

flyboy · Jul 26, 2004

Hi All,

I have spoken to the representative at ASA dealing with the case, they have not yet reached a decision. They will let me know once they have. They are a few days overdue now so hopefully it is good news for us, the poor users who were tricked by their advertising that this is a high speed service.

hArTh · Jul 26, 2004

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by flyboy
 Hi All,

- but after the ruling the sentech feedback will be made public and we can see whether the response is acceptable or not...
<hr height="1" noshade id="quote"></blockquote id="quote">

This is VERY good news. ST can fob us off when we ask for official clarrification of issues but they cannot fob off the ASA.

The ST feedback will make interesting reading. Should there be major flaws in their arguments we can submit a new complaint and start the whole process all over again.

If this one fails for any reason the next ASA submission should be a communal effort in my opinion we need to get together a comphehensive bullet proof complaint.

There must be other bodies that we can contact too? Is Sentech listed? They are a member of the ISPA and have hence bound themselves to their code of conduct which they are obviously breaking. Surely some of the forumites have had dealings with the ISPA? Point us in the right direction please ...

-Professional information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.hellkom.co.za

hArTh · Jul 26, 2004

Bump [

]

-Professional information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.hellkom.co.za

Perdition · Jul 27, 2004

Rodent knows Greg (co-chairperson of ISPA) and perhaps already knows ISPA's feelings on the issue... then again I'm sure he would have shared them with us already [

]

You can go here for contact details - http://www.ispa.org.za/about_office.htm

kickass72za · Jul 27, 2004

Any news yet flyboy????

donn · Jul 29, 2004

I wrote to the ASA pointing out Sentech's own definition of broadband in their press release.

http://www.sentech.co.za/index.php?module=ContentExpress&func=display&ceid=148&bid=23&btitle=PressRoom&meid=161

Today I received a fax asking if I wanted to make a formal complaint, which can be added to the existing file. I was also told that I would be advised when the formal hearing was going to take place.

I phoned Puseletso Matene at the ASA and she said that a date for the hearing has not been set yet.

If anyone else wants to file a complaint, this is what you do: Send an email to complaint@asasa.org.za (not complaints@ as on their web site). State that you wish to file a complaint, and state your complaint. BUT, and this is a BIG BUT, do not complain if your complaint is just repeating what has already been said. We don't want to delay things any further. I wrote just to add things to the existing complaint. Has the text of the original complaint been posted somewhere? I can't find it.

Donn Edwards
http://privacy.4mg.com

donn · Aug 2, 2004

I have filed a second complaint. The full text is

ASASAComplaint.doc

But you have to go here to view it http://privacy.4mg.com/MyWireless.html

As you can see from the complaint, I am complaining about their phrase "Enter the Broadband Zone" on their software, their web site and their promotional material.

Donn Edwards
http://privacy.4mg.com
Also check out my cool advert (with apologoes to MWeb Accelerator)

http://privacy.4mg.com/SlowWireless.gif

kaspaas · Aug 2, 2004

Forbidden

Remote Host: [198.54.202.2]

You do not have permission to access http://privacy.4mg.com/ASASAComplaint.doc

Data files must be stored on the same site they are linked from.

Thank you for using FreeServers

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by donn
 I have filed a second complaint. The full text is here

http://privacy.4mg.com/ASASAComplaint.doc

My web page about MyWireless is here http://privacy.4mg.com/MyWireless.html

As you can see from the complaint, I am complaining about their phrase "Enter the Broadband Zone" on their software, their web site and their promotional material.

Donn Edwards
http://privacy.4mg.com
<hr height="1" noshade id="quote"></blockquote id="quote">

South Africa needs World Class Broadband at World Competitive Prices.

flyboy · Aug 2, 2004

Received feedback from ASA today regarding the initial complaint lodged by myself against sentech :

<blockquote id="quote">quote:<hr height="1" noshade id="quote">
Dear Mr xxxxx

The above matter refers.

We believe that it is best to obtain an opinion from an Industry body before we make a ruling.

We have therefore referred this matter to Internet Services Providers Association for comments.

We will inform you about the outcome in due course. <hr height="1" noshade id="quote"></blockquote id="quote">

This is indeed good news. It means Sentech has been unable to convince them they are not lying. The company I work for is part of ISPA - So I will forward the email to a representative there and enlighten them.

The Advertising Standards Authority of South Africa

Feedback on the ASA Complaint Against Sentech?

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