Financial regulator says South African banks handle consumer complaints unsatisfactorily

[mylesillidge]

South African banks raked over the coals over consumer complaints

The majority of South African banks have been found to handle consumer complaints unsatisfactorily, according to a report by the Financial Sector Conduct Authority (FSCA).

This report, published in March 2025, assessed banks' adherence to section 8 of Conduct Standard 3 of 2020, the conduct standard for banks, between 18 July and 17 November 2022.

 

[saturnz]

duh

 

[Bad Ballie]

I think this is one of the least important sins the banks commit on a daily basis.