- Apr 16, 2013
On MFN regardless of your ISP you'll have to wait till the end of a month before you're able switch to another ISP. Openserve you can just switch whenever you'd like.
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oo oo, 2 streets from ours
and yet I still have no idea how to go about the whole ordering process
I really don't want to go with separate places for the termination and the actual connection, but would going with 2 places make it easier to do an ISP switch if we aren't happy?
I will most likely go with either Afrihost or Mweb (been with both for years so will want to try them first), but if I want to switch later on, is there even a way to make that easier?
(saw somewhere that you pay installation again? )
I'm not sure I understand that but it sounds retarded (not you, the way they handle the lines).MFN works differently when it comes to terminations.
If you cancel with your current ISP. They load the cancellation and the line stay with them for 30 days after the cancellation. The New ISP needs to place a repair order. This will prompt MFN to send an early release request to the old ISP. If approved the service gets activated on the new ISP. If declined you would need to wait for the 30 days to lapse before the address is available for ordering on the portal.
I'm not sure I understand that but it sounds retarded (not you, the way they handle the lines).
That also means you can't have two ISPs on one line, as you could back with DSL?
Awesome stuff.So two things happened this week.
1) I got this email from Metrofibre:
Dear Valued Customer,
MetroFibre is delighted to advise you that a contractor has been assigned to complete your installation as per the details below:
Customer Name: XXXXXX XXXX
Physical Address: XXX XXXXXX,Pretoria North Free Standing Houses,Pretoria North
Kindly note that MetroFibre's turnaround time for the installation is:
10 - 15 business days for all Termination Point installations.
Once the installation has been completed successfully, our Network Operations Centre (NOC) will activate the service accordingly.
If you have any queries, please do not hesitate to contact our Customer Care Department.
Kindly include the following in all communication:
Ticket reference number
We look forward to providing you with reliable fibre services.
2) The second thing to happen is that Pretoria North went live on Metrofibre's coverage map. Does not yet show live on Axxess's coverage map, which is the ISP I preodered from.
Regarding the email. I've order my TP from Metrofibre directly and a contractor came to install it almost 2 months ago. It still needs to be connected up inside the boundary box, cable is marked with my address inside the boundary box. So I reckon they will come and finish up the job and make sure the fibre is live on my end. We spoke to Metrofibre contracters doing the quality checks (they are doing the rounds in the streets) on Monday, and they also say the network is live. My ISP, Axxess, says as soon as the network goes live they will send me an email to confirm my preorder and give the go ahead. So I reckon the ONT will only be installed after the ISP triggers the commissioning. I guess Axxess will then courier me a router, which I probably won't use. Mikrotik all the way
I see they are still installing boundary boxes in the ground below President Steyn street.
So, it looks like things are moving along.