FNB blocks customer credit cards without warning

[Herr der Verboten]

Cash is King

Behalwe in Zim

 

[km2]

New BrandsEye index reveals the best and worst banks in South Africa

Discovery is really holding thumbs for FNB here.

 

[ThatGuy_ZA]

I initially thought I somehow overspent and made a transfer as I only use my credit card, now I hope that didn't go into the void.

This was me when I saw a balance of R0.

As soneone who works in the IT industry, these types of incidents happen, it's par for the course, but it shouldn't take this long to resolve.

 

[Johnatan56]

Hours later and still stuck at R0. Absolutely great when my transaction gets declined and yet there is still no message about it being pushed on the fnb app nor is there an SMS. I bet they'll charge for that declined transaction though.

 

[umamankandla]

This was me when I saw a balance of R0.

As soneone who works in the IT industry, these types of incidents happen, it's par for the course, but it shouldn't take this long to resolve.

Rollbacks?

*FNB CIO rolls on back and asks: Is it working now?"

 

[Herr der Verboten]

This was me when I saw a balance of R0.

As soneone who works in the IT industry, these types of incidents happen, it's par for the course, but it shouldn't take this long to resolve.

'Soneone' needs to realize it's not the norm nor is playing it off just as **** happens.

I mean imagine if I just down half (or more) of a live system and then carelessly laugh it off.

As someone who works in the IT Industry of course...

 

[Herr der Verboten]

Hours later and still stuck at R0. Absolutely great when my transaction gets declined and yet there is still no message about it being pushed on the fnb app nor is there an SMS. I bet they'll charge for that declined transaction though.

And sabc license if you are not careful

 

[RudderVator]

Ai shame... why is it always FNB in the news for every technical problem known to man?
Never heard or personally experienced these horror stories with Absa, Standard Bank etc.

Cards being blocked while people are overseas are common or money appearing in their account thats not even theirs mistakenly.
Purchases declining 3 times in a row with sufficient funds available.

 

[RudderVator]

At last check SBSA and ABSA have CAT2 windows during the week, CAT1 is strictly limited to when activity is at it lowest which does translate to times outside just the Saturday/Sunday window. Capitecs footprint is a fraction of the others so while they might adhere to the similar scheduling theres much less that can go wrong. Nedbank still uses typewriters

Exactly maintenance gets done normally mid-month on a Sunday night between 22:00-4am with the App being down. Cards normally work at all hours.

Obviously there has to be a rollback plan in those morning hours so that they can recover by at least 6am if something does go wrong.

 

[wizardofid]

Can't access access PayPal account on fnb so not just credit card either.

 

[ActivateD]

Happened to me earlier while out for lunch so embarrassing running to your car to fetch your cheque card.

 

[RudderVator]

Happened to me earlier while out for lunch so embarrassing running to your car to fetch your cheque card.

Chencha dai deng!​

 

[Johnatan56]

Hours later and still stuck at R0. Absolutely great when my transaction gets declined and yet there is still no message about it being pushed on the fnb app nor is there an SMS. I bet they'll charge for that declined transaction though.

1h20m after that, so it's been over 3 hours since the official FNB tweet, yet no app notification or SMS and it's still at R0.

 

[themba990]

Glad I’ve moved to spending money I actually have

 

[Herr der Verboten]

Glad I’ve moved to spending money I actually have

Wanneer jy dink jys donners smart...

 

[Sanzer]

This also happened to me today. I managed to find an ATM and managed to do an ewallet to myself. I was very embarrassing as both mine and the wife's were declined. Luckily there was an fnb atm close by.

 

[elf_lord_ZC5]

A reputable institution, or a bunch of palooka's ...

 

[Sinbad]

Someone is going to have a tough teams meeting tomorrow morning

 

[Tsepz_GP]

Had no idea about this until a friend shared the article on FB, now I see mine says R0 to,lol. Luckily I only transfer money to my credit card when I am about to use it.

Glad I’ve moved to spending money I actually have

Many people transfer their money to their FNB credit card to earn eBucks, FNB have been pushing this with their app. I set a very small limit and simply transfer to it when I want to get petrol or buy grocery to earn eBucks, luckily I did all that yesterday!

EDIT:
How is this issue affecting FNB Fusion Account holders? FNB keep calling me to offer me this Fusion account but I keep saying No.

 

[Herr der Verboten]

Balance is back.
Tansfer reflects.