FNB incorrectly blocks company's online payments for suspected fraud

I call it Bull shhhhtttttt

I'm the same boat, every month my business credit card gets blocked due to recurring monthly transactions, I don't get the SMS's or email they can't resolve it my banker just says speak to fraud dept, fraud dept say speak to your banker. I get it lifted eventually, only to have it blocked next week again for the same transaction I did the month before and month before that.

Their fraud AI is useless.
 
Wait till you're abroad and they start blocking your withdrawals or payments to your hotel when you're trying to check out and catch a flight or taxi.
 
Yet the Guptas plundered our country and nobody did a thing while the warnings were there. But one or two "suspect" transactions by private individuals and your account gets blocked. Incompetence of the highest order.
 
Swa said:
Yet the Guptas plundered our country and nobody did a thing while the warnings were there. But one or two "suspect" transactions by private individuals and your account gets blocked. Incompetence of the highest order.
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I think with the exposure of recent tender fraud, the banks are being questioned how millions can flow through accounts without any bank asking questions which is clearly suspicious. We see huge transfers of money through accounts which have never had such large amounts moved previously.

Hopefully the outcome of corruption cases where banks have done nothing results in the banks being held accountable as they are in effect accomplices. What good is FICA when the state is so easily looted without notice?
 
wombling said:
I think with the exposure of recent tender fraud, the banks are being questioned how millions can flow through accounts without any bank asking questions which is clearly suspicious. We see huge transfers of money through accounts which have never had such large amounts moved previously.

Hopefully the outcome of corruption cases where banks have done nothing results in the banks being held accountable as they are in effect accomplices. What good is FICA when the state is so easily looted without notice?
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It's funny though that it's always the innocent people and the guilty never gets flagged. Like they are using window dressing to try and show that they are doing something. Any account will have legitimate transactions that are extraordinary, which is not really the case here. Then you get these accounts with large transactions that don't get flagged because those are the only transactions they ever do. It's a formula that doesn't work.
 
It's the time that fraud starts to pickup (trying to hide in all the xmas shopping). We have the stores increasing prices to fake their black friday specials as well as the increase of prices due to covid. It's how it goes and it'll become more common as payment methods becomes more diverse.

Every year my dropbox is charged, and every single year my bank blocks it and I must manually retry the payment.
 
Swa said:
It's funny though that it's always the innocent people and the guilty never gets flagged.
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I know a few people who have had a call from the fraud department to query transactions when there's been fraud.
 
The account I have at FNB I could pay a bussiness before for something bought, now I cannot, I have to transfer the money to my cheque account at another bank, then pay the bussiness, they did not clearly explain the reason, just that that is a new rule.
 
Moto Guzzi said:
The account I have at FNB I could pay a bussiness before for something bought, now I cannot, I have to transfer the money to my cheque account at another bank, then pay the bussiness, they did not clearly explain the reason, just that that is a new rule.
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Is it a specific business? Cryptocurrency perhaps?
 
Eric said:
I know a few people who have had a call from the fraud department to query transactions when there's been fraud.
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Just because you usually do R1k transactions and suddenly do a R20k one doesn't mean there's fraud. Also what type of fraud are you talking about? If it's credit card fraud that's usually indicated by transactions occurring in unusual locations, and you don't just permanently block someone's card when something looks suspect.
 
Would be nice if FNB replies to the email i sent them 3 days ago.
Thats after their useless chat on the app person told me to email my query... :rolleyes:
 
Eric said:
Is it a specific business? Cryptocurrency perhaps?
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No not at all, ordinary tools, they did not get as far or were interested in the name of the bussiness, only one way for the money to go. You wont find me at a Crypto shop ever. I can only pay myself 1st.
 
ABSA’s verification process through 3D has also collapsed ....apparently it wasn’t their problem but 3D’s?

.,.change your security checking service providers then, ABSA and stop buck passing!
 
Had a similar scenario through FNB too a couple years ago. A payment I regularly made to a US company was flagged as suspicious and my account suspended. Had been paying that same company for many years.

Eventually I was put through to some chap in the fraud department who had zero personality and 'sorry' did not exist in his vocabulary. It is at this point you fully understand how banks are protected, above the law and nothing remotely similar to their friendly marketing campaigns.

Yes I understand they are incompetent at branch and call centre level. This gentleman however was extremely competent. However he had zero empathy, zero appreciation of the predicament their error had put me in, no apologies. Nothing. It was quite surreal. Literally like dealing with a highly competent member of the East German Stasi.

Eventually they fixed it without any apology to this day.
 
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