FNB now charging to send e-mails??? What's going on?

Foxhound5366

Executive Member
Joined
Oct 23, 2014
Messages
7,230
You know, I've never minded paying a little bit more for FNB's bank accounts, but this is taking customers for fools: FNB are now charging a 74 cents service fee if you select to send a proof of payment on a banking transfer!

Just seen this on my bank statement, after I'd just paid my rent:
FNB.PNG

Since WHEN does sending an automatic e-mail cost 74 cents, and how does it warrant an additional cost over-and-above all the other bank charges I'm already paying?

Don't get me wrong, I know FNB probably has overheads for their e-mail distribution, for example, but sending e-mails doesn't have to be a separate line-item on statements! What next? "Tile restoration fee after bank visit"? "ATM button cleaning fee"?

*grumbles* This just reminds me of that Cell C advert with the dog.
 

McT

The Humble Scot!
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May 19, 2009
Messages
37,833
They have been charging for this for a while already.
 

LazyLion

King of de Jungle
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Mar 17, 2005
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103,164
Not a new thing at all.
When you add an e-mail recipient for a payment, they charge you for that as well.
 

Foxhound5366

Executive Member
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Oct 23, 2014
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7,230
Yes all find and good, but the point is why?

Do we accept it just because it's been happening for ages?
 

Foxhound5366

Executive Member
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Oct 23, 2014
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Move to another bank.
(Good luck.... they all do it as well)
If I had to move to another service provider each time one is needlessly petty, I'd have a pretty rapid turnover of service providers.

That's all this is. An inexcusable fee. The only logical reason I can think of is they're trying to discourage people from sending proof of payments, even e-mail ones, but I honestly can't think why this might be ... the data is already generated, the verification is done online, so where's the cost benefit to FNB?
 

LazyLion

King of de Jungle
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Mar 17, 2005
Messages
103,164
I never use that feature to send proof of payments.
I use the PRINT feature.

1) Install CutePDF
2) Print your Proof of Payment to CutePDF - you now have a PDF file.
3) E-mail the proof of payment yourself to the client.
 

Foxhound5366

Executive Member
Joined
Oct 23, 2014
Messages
7,230
I never use that feature to send proof of payments.
I use the PRINT feature.

1) Install CutePDF
2) Print your Proof of Payment to CutePDF - you now have a PDF file.
3) E-mail the proof of payment yourself to the client.
Yeah, that's another option, and that's where FNB gets you. The time it took you to do that probably cost your employer 74 cents, lol, which is still better than costing you I guess.
 

rorz0r

Executive Member
Joined
Feb 10, 2006
Messages
7,917
I never use that feature to send proof of payments.
I use the PRINT feature.

1) Install CutePDF
2) Print your Proof of Payment to CutePDF - you now have a PDF file.
3) E-mail the proof of payment yourself to the client.
Or just click download and have a pdf.
 

[XC] Oj101

Expert Member
Joined
Jun 4, 2010
Messages
3,746
I do agree with him though, I can make a fake proof of payment PDF far more easily than spoof the email address from which it comes.
 

Ho3n3r

Honorary Master
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Apr 5, 2012
Messages
17,062
Have you never looked at your bank charges before?

Been the case forever. Even Capitec does it.
 

cr@zydude

Executive Member
Joined
Jul 20, 2008
Messages
7,868
Have you never looked at your bank charges before?

Been the case forever. Even Capitec does it.
It still doesn't make it ok. Why are people happy to get shafted by banks, but kick and scream about cellphone networks, internet providers and DSTV?
 

mister

Executive Member
Joined
Jul 21, 2008
Messages
8,346
[XC] Oj101;15975610 said:
I do agree with him though, I can make a fake proof of payment PDF far more easily than spoof the email address from which it comes.
it's actually easier to spoof the from address than generate a fake pop
 
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