I don’t utilize eBucks and I’m not interested in home or car loans, as those I pay cash. My banker is only interested in peddling the latest and greatest products, but when it comes time for assistance he disappears.
for me, it’s not worth it.
I'm surprised you let it go at that. I had a bad experience with FNB, private banker couldn't help. So I took it up the chain of command and eventually got an agreed solution.