Forced move on Telkom ADSL to Telkom Fibre in Fourways

[bigicy]

Hi there

My friend lives in the Fourways area.

He had a Telkom consultant at his place who forced him to upgrade to a 4MB fibre optic line as his current ADSL service will deteriorate and his voice line will have a lot of static. Telkom is apparently getting rid of the copper lines in the area.

Is anyone aware of this forced move? Can Telkom force him to move?

Any help will be greatly appreciated

 

[MickeyD]

Doubt it.

 

[Boom3laar]

Hi there

My friend lives in the Fourways area.

He had a Telkom consultant at his place who forced him to upgrade to a 4MB fibre optic line as his current ADSL service will deteriorate and his voice line will have a lot of static. Telkom is apparently getting rid of the copper lines in the area.

Is anyone aware of this forced move? Can Telkom force him to move?

Any help will be greatly appreciated

Yes had a fourways techie coming to help me out in north riding since north riding techies are to busy he told me they trying to move everyone over to fibre at the moment so im guessing copper is dying

 

[MickeyD]

Yes had a fourways techie coming to help me out in north riding since north riding techies are to busy he told me they trying to move everyone over to fibre at the moment so im guessing copper is dying

Unless you are in a major residential complex I doubt it. They are more than likely moving you onto a backhaul fibre-provided MSAN that still has copper to your residence.

 

[phiber]

Are they charging him the same price?

 

[Sonic2k]

Unless you are in a major residential complex I doubt it. They are more than likely moving you onto a backhaul fibre-provided MSAN that still has copper to your residence.

What he said.
I did some enquiries about it because in my case it would be great first step to keeping lightning out of the inside of the house. The prices I was given made me sweat.

 

[Species8472]

What he said.
I did some enquiries about it because in my case it would be great first step to keeping lightning out of the inside of the house. The prices I was given made me sweat.

If you can reliably prevent lightning over the power line, you can separate your adsl modem from your home network using 2x wifi access points, or even a short fiber hop.

Scoop sells pre-made fiber cables plus media converters (fiber to ethernet).

 

[Sonic2k]

If you can reliably prevent lightning over the power line, you can separate your adsl modem from your home network using 2x wifi access points, or even a short fiber hop.

Scoop sells pre-made fiber cables plus media converters (fiber to ethernet).

I know this yes...
Keeping the lightning off the power has now been done, with measurable success.
The problem I have is that if I put anything outside, it becomes a target for thieves.
My other issue is the replacement cost of the equipment being destroyed every time.

 

[webtailor]

If Telkom is upgrading copper to fibre (FTTH) that is a good thing.

But they have to do it at the same current price. They cannot force you to move to fibre at a much higher price. If they do that, they have to give you the alternative to keep your regular copper line.

Any lawyers around to give an input?

 

[Rickster]

And he is complaining why?

 

[bigicy]

Unless you are in a major residential complex I doubt it. They are more than likely moving you onto a backhaul fibre-provided MSAN that still has copper to your residence.

He does stay in a rather large residential complex with at least 50+ units in his complex.

Are they charging him the same price?

No they are actually charging him a much higher price for a 4MB line although he only has a 2MB line.

What he said.
I did some enquiries about it because in my case it would be great first step to keeping lightning out of the inside of the house. The prices I was given made me sweat.

The prices made him sweat as well.

And he is complaining why?

He's complaining as he is on a capped ADSL product and the 4MB line wouldn't benefit him at all.

 

[MickeyD]

Get him/her to send their complaint to Telkom via:

http://www.telkom.co.za/sites/contactus/emailus&formId=1362048128192

or

https://www.facebook.com/TelkomZA?fref=ts

or

https://twitter.com/TelkomZA

 

[Paul Hjul]

something is not right

possibly some stupidity on the body corporate side as well I fear.

Bark at Telkom but remember they might be blind in this whole thing

 

[garthvs]

I stay in Fourways and can confirm the issues with copper in the area.

Have you tried wireless? I am a BitCo representative, and use a BitCo link exclusively for my Internet and voice at home.

 

[MickeyD]

I stay in Fourways and can confirm the issues with copper in the area.

Have you tried wireless? I am a BitCo representative, and use a BitCo link exclusively for my Internet and voice at home.

:wtf: Why must he go wireless if, according to him, they want to cut him over to FIBRE????

 

[garthvs]

If he pays the same price, definitely fibre, but if he has to pay more...?

 

[DJ...]

I think someone's got their wires crossed here. They cannot and won't force you on to a more expensive product...

 

[Arthur]

Agreed.

Also, you should be agnostic about the medium used to deliver the voice and data services. Nowhere is the telco obliged to use a particular transport, and I'm sure nothing in your contract with them says anything about copper or twisted pair. All you can insist on is that they continue to provide the service and service level you are currently buying from them, i.e. what pops into and out of the termination point at your residence.

 

[MickeyD]

Agreed.

Also, you should be agnostic about the medium used to deliver the voice and data services. Nowhere is the telco obliged to use a particular transport, and I'm sure nothing in your contract with them says anything about copper or twisted pair. All you can insist on is that they continue to provide the service and service level you are currently buying from them, i.e. what pops into and out of the termination point at your residence.

Correct... and at the same price.

 

[Venomous]

I stay in Fourways and can confirm the issues with copper in the area.

Have you tried wireless? I am a BitCo representative, and use a BitCo link exclusively for my Internet and voice at home.

Stop smoking that wackey manure mix.