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Please find below an e-mail as forwarded to ICASA today:
Good day
I would like to lodge a formal complaint against Vodacom 4U and Vodacom.
This complaint must also include formal complaints against the following people:
1. Richard Dhlamini <Richard.Dhlamini@vodacom.co.za> ... works at Vodacom 4U store in Midrand 011 653 6527
2. Tashen Bechoo <Tashen.Bechoo@vodacom.co.za> ... works at Vodacom 4U store in Midrand 011 653 6527
3. The entire social media team handling the Vodacom Facebook site
4. The entire social media team handling the Vodacom 4U Facebook site - inclusive of staff members and line managers - the following names to be included :
- Miranda Deliwe
- Clearice September
- Samantha Petersen
- Zaheer De Allende
5. Gerald at Vodacom store in Greenstone Shopping Centre in Edenvale.
Problems experienced thus far:
30 August 2014 :: Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) stated that a new contract and new phone supply could be done in an hour = took 3 and a half hours
30 August 2014 :: Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) stated that a new proper phone pouch is to be supplied with every new phone bought that day = and suddenly did not have stock available.
1-6 September 2014 :: Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) stated that the 2 pouches (because 2 contracts were taken out) would be delivered during the course of the following week = it did NOT happen
Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) then stated (after VERY many e-mails an phone calls) that it would be delivered during the week of 15-19 September = it did NOT happen - again.
I gave the Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) three copies of the last three months' statements from our previous cellphone contract supplier (Autopage) and stated more than once that this is to be matched in the best way possible. This never happened as we were incorrectly informed and very ill advised and got sold a sub-standard version.
11 September 2014 :: After only 10 days my wife's airtime service was cut off - both myself and my wife stated to Richard Dhlamini that the airtime must match the airtime we had at Autopage. He "forgot" to say that once the initial R100 airtime was used up; that the airtime was completely finished and had to be topped op manually. NEVER once was this communicated. And this after we stated that the new contract had to match or better the old contract. With Autopage - once the 'free' minutes was used up - the client was automatically charged for extra minutes used - exactly what we said we wanted !!
15 September 2014 :: Moving to a new / better contract could only happen after 30 days - despite the fact that we were not informed properly.
01 October 2014 :: The BRAND NEW phone died off as and when it pleased. Eventually resulting in a completely dead phone - no matter what we tried to resolve the problem.
02 October 2014 :: Vodacom 4U in Vodaworld Midrand (specifically Tashen Bechoo) spoke to my wife & refused to collect the phone and have it REPLACED.
04 October 2014 :: We were forced to go to another Vodocam outlet to get the broken phone attended to.
04 October 2014 :: The Vodacom shop inside Greenstone Shopping Mall in Edenvale VERY RELUCTANTLY took the phone in and stated that they are doing us a HUGE, once-off favour to send the phone away. Not once were we told what the process involved, this despite requesting information from Gerald at the store.
04-23 October 2014 :: Never once were we offered a replacement phone or any form of compensation due to the fact that my wife has NO phone - thus NO connectivity - N O T H I N G !!
After requesting (and very many many many e-mails) to be upgraded as from 1st October ....... the phone line 082 *** **** was dead. No phone calls could be made ... no BBM ... no whatsapp ... no e-mail ... nothing.
01 October - 23 October 2014 :: Despite e-mail after e-mail after e-mail and phonecall after phonecall to Vodacom 4U in Midrand - they chose to ignore us - hoping that we would go away.
01 September - 23 October 2014 :: Thirty one (31) e-mails were sent to social.media@vodacom.co.za ... all with feedback that all issues will be addressed and escalated - yet absolutely nothing happened.
01 October - 23 October 2014:: Numerous messages were left on the Vodacom Facebook page - nothing happened - the truth hurts as they removed my name from the profile to stop me from posting.
01 October - 23 October 2014:: Numerous messages were left on the Vodacom 4U Facebook page - again nothing happened - this despite the fact that action was promised.
01 October - 23 October 2014 : During the past three weeks I complained three times at hellopter.com and every time it was indicated that the complaints would be addressed and resolved - NOTHING.
... and so on and more ...
... and so on and more ...
In conclusion:
Please assist in cancelling the Vodacom contracts for 082 *** **** (G Viljoen) and 071 *** **** (D Viljoen - jnr) as I no longer have any faith whatsoever in Vodacom.
Please assist in the receiving of compensation for the entire period that my wife has been without connectivity and without a phone.
Regards,
David Viljoen
Please find below an e-mail as forwarded to ICASA today:
Good day
I would like to lodge a formal complaint against Vodacom 4U and Vodacom.
This complaint must also include formal complaints against the following people:
1. Richard Dhlamini <Richard.Dhlamini@vodacom.co.za> ... works at Vodacom 4U store in Midrand 011 653 6527
2. Tashen Bechoo <Tashen.Bechoo@vodacom.co.za> ... works at Vodacom 4U store in Midrand 011 653 6527
3. The entire social media team handling the Vodacom Facebook site
4. The entire social media team handling the Vodacom 4U Facebook site - inclusive of staff members and line managers - the following names to be included :
- Miranda Deliwe
- Clearice September
- Samantha Petersen
- Zaheer De Allende
5. Gerald at Vodacom store in Greenstone Shopping Centre in Edenvale.
Problems experienced thus far:
30 August 2014 :: Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) stated that a new contract and new phone supply could be done in an hour = took 3 and a half hours
30 August 2014 :: Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) stated that a new proper phone pouch is to be supplied with every new phone bought that day = and suddenly did not have stock available.
1-6 September 2014 :: Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) stated that the 2 pouches (because 2 contracts were taken out) would be delivered during the course of the following week = it did NOT happen
Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) then stated (after VERY many e-mails an phone calls) that it would be delivered during the week of 15-19 September = it did NOT happen - again.
I gave the Vodacom 4U store at Vodaworld in Midrand (specifically Richard Dhlamini) three copies of the last three months' statements from our previous cellphone contract supplier (Autopage) and stated more than once that this is to be matched in the best way possible. This never happened as we were incorrectly informed and very ill advised and got sold a sub-standard version.
11 September 2014 :: After only 10 days my wife's airtime service was cut off - both myself and my wife stated to Richard Dhlamini that the airtime must match the airtime we had at Autopage. He "forgot" to say that once the initial R100 airtime was used up; that the airtime was completely finished and had to be topped op manually. NEVER once was this communicated. And this after we stated that the new contract had to match or better the old contract. With Autopage - once the 'free' minutes was used up - the client was automatically charged for extra minutes used - exactly what we said we wanted !!
15 September 2014 :: Moving to a new / better contract could only happen after 30 days - despite the fact that we were not informed properly.
01 October 2014 :: The BRAND NEW phone died off as and when it pleased. Eventually resulting in a completely dead phone - no matter what we tried to resolve the problem.
02 October 2014 :: Vodacom 4U in Vodaworld Midrand (specifically Tashen Bechoo) spoke to my wife & refused to collect the phone and have it REPLACED.
04 October 2014 :: We were forced to go to another Vodocam outlet to get the broken phone attended to.
04 October 2014 :: The Vodacom shop inside Greenstone Shopping Mall in Edenvale VERY RELUCTANTLY took the phone in and stated that they are doing us a HUGE, once-off favour to send the phone away. Not once were we told what the process involved, this despite requesting information from Gerald at the store.
04-23 October 2014 :: Never once were we offered a replacement phone or any form of compensation due to the fact that my wife has NO phone - thus NO connectivity - N O T H I N G !!
After requesting (and very many many many e-mails) to be upgraded as from 1st October ....... the phone line 082 *** **** was dead. No phone calls could be made ... no BBM ... no whatsapp ... no e-mail ... nothing.
01 October - 23 October 2014 :: Despite e-mail after e-mail after e-mail and phonecall after phonecall to Vodacom 4U in Midrand - they chose to ignore us - hoping that we would go away.
01 September - 23 October 2014 :: Thirty one (31) e-mails were sent to social.media@vodacom.co.za ... all with feedback that all issues will be addressed and escalated - yet absolutely nothing happened.
01 October - 23 October 2014:: Numerous messages were left on the Vodacom Facebook page - nothing happened - the truth hurts as they removed my name from the profile to stop me from posting.
01 October - 23 October 2014:: Numerous messages were left on the Vodacom 4U Facebook page - again nothing happened - this despite the fact that action was promised.
01 October - 23 October 2014 : During the past three weeks I complained three times at hellopter.com and every time it was indicated that the complaints would be addressed and resolved - NOTHING.
... and so on and more ...
... and so on and more ...
In conclusion:
Please assist in cancelling the Vodacom contracts for 082 *** **** (G Viljoen) and 071 *** **** (D Viljoen - jnr) as I no longer have any faith whatsoever in Vodacom.
Please assist in the receiving of compensation for the entire period that my wife has been without connectivity and without a phone.
Regards,
David Viljoen
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