Frogfoot Port Elizabeth

Service up and down like a yo yo again tonight.

See there is an outage again in the area. (Walmer PE)

@Frogfoot Fibre surely by now there has been a RCA performed? Please let us know what is going on so we can make a decision as to whether it is worthwhile staying with your service? Just apologising each time is really hollow when no further info is provided or any indication that services will become more reliable. Only reason that info would be witheld is if there is no plan in place to address these continual outages.
 
skybound said:
Service up and down like a yo yo again tonight.

See there is an outage again in the area. (Walmer PE)

@Frogfoot Fibre surely by now there has been a RCA performed? Please let us know what is going on so we can make a decision as to whether it is worthwhile staying with your service? Just apologising each time is really hollow when no further info is provided or any indication that services will become more reliable. Only reason that info would be witheld is if there is no plan in place to address these continual outages.
Click to expand...
Frogfoot reminds me a lot of this:

images
 
skybound said:
Service up and down like a yo yo again tonight.

See there is an outage again in the area. (Walmer PE)

@Frogfoot Fibre surely by now there has been a RCA performed? Please let us know what is going on so we can make a decision as to whether it is worthwhile staying with your service? Just apologising each time is really hollow when no further info is provided or any indication that services will become more reliable. Only reason that info would be witheld is if there is no plan in place to address these continual outages.
Click to expand...
Hi.

We do apologize for the lack of service that has been provided.

May you please provide us with your details on Dm.
 
@Frogfoot Fibre ..and there it is - a canned reply that fails to answer the question with that very hollow apology! Did you even take the time to read my post. If you did show that courtesy, you would have left out that very insincere apology.

Why do you need my details to answer the question posed?

I am sure many on this thread would be interested to hear the answer to the question posed, so do yourself a favour, be transparent - it may just assist you in restoring some trust with your customers.
 
hi all

Struggling like crazy again tonight in Newton Park. What is going on again ? It's like this every few days now agaon :cautious:
 
This is absolutely shocking. This level of performance on a 250mbps line? No this cant be right.
1724262434362.png
 
skybound said:
@Frogfoot Fibre ..and there it is - a canned reply that fails to answer the question with that very hollow apology! Did you even take the time to read my post. If you did show that courtesy, you would have left out that very insincere apology.

Why do you need my details to answer the question posed?

I am sure many on this thread would be interested to hear the answer to the question posed, so do yourself a favour, be transparent - it may just assist you in restoring some trust with your customers.
Click to expand...
Hi Skybound.

We have requested an RCA from the team and when it has been provided, we will notify you.

Apologies for the delayed response.
 
Frogfoot Fibre said:
Hi there!

We are sorry to hear about this.

Please provide us with your details via Dm and we will be able to assist further.
Click to expand...
Good evening.

Sorry only seeing this now. I will send a message now with regard to the line performance. thanks ! Seems to be ok now but last night and this morning were awful.
 
Up and down we go for the 30th time today (not even really exaggerating)
 
Iwojima said:
Up and down we go for the 30th time today (not even really exaggerating)
Click to expand...
Good day, thank you for your post. Please inbox us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.
 
Broadwood. Axxess indicating a number of calls have been logged.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter