Game's online price beat promise tested

Hanno Labuschagne

Journalist
Staff member
Joined
Sep 2, 2019
Messages
2,593
Game's online price beat promise tested

A real-world test of Game's online price beat guarantee showed that it is very difficult to get the promised refund of the difference plus an additional 10%.

Game has been promoting its price beat offering, stating, "We'll beat any price, so you get more with every shop".

It recently extended the traditional in-store price beat guarantee to its online store, promising "the lowest prices online".
 

now05ster

Expert Member
Joined
Dec 8, 2011
Messages
2,068
So either it's a case of them purposefully trying to push back on this or it is just plain old poor customer service.

Anyway, good article. I had forgotten about their "promise".
 

KleinBoontjie

Honorary Master
Joined
Jul 30, 2010
Messages
13,301
You can't beat them, unfortunately. I once tried, about 5 or 7 years back. I wanted to buy a Defy gas hobs. I showed them the hobs price and they said it is a different model. Clearly to me, it was the same........but I think they ask manufacturers to change the number or maybe even making up their own model number, just to beat the system. Eg. Defy model is maybe DHG133, but theirs is for all looks and everything the same, just the model number differs with one or two numbers.

You can check yourself. Search something on their website, copy the model, example Defy DGS 168/SGG51001NB, and see if you can find the same model somewhere else.
 

Pineapple Smurf

Pineapple Beer Connoisseur
Joined
Aug 2, 2016
Messages
39,781
I once saw a 55" Sinotech Smart UHD telly for sale at Pick n Pay in Amanzimtoti one day online in 2017. So I printed the page out on our black and white printer at work and took it to my local Game after work and showed them as they had the same telly model for quite a bit more.
The manager was called and he was shocked so he phoned the number on the advert and the Manager at Pick n Pay there confirmed it.

I got my telly from Game here in Somerset West for a total of R5950. Very happy customer, considering Game was selling it for R8000 :thumbsup:
 

Unreal

Senior Member
Joined
Nov 24, 2006
Messages
612
I once saw a 55" Sinotech Smart UHD telly for sale at Pick n Pay in Amanzimtoti one day online in 2017. So I printed the page out on our black and white printer at work and took it to my local Game after work and showed them as they had the same telly model for quite a bit more.
The manager was called and he was shocked so he phoned the number on the advert and the Manager at Pick n Pay there confirmed it.

I got my telly from Game here in Somerset West for a total of R5950. Very happy customer, considering Game was selling it for R8000 :thumbsup:
Is used to be a hobby of mine to do price beats
 

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
4,469
I once saw a 55" Sinotech Smart UHD telly for sale at Pick n Pay in Amanzimtoti one day online in 2017. So I printed the page out on our black and white printer at work and took it to my local Game after work and showed them as they had the same telly model for quite a bit more.
The manager was called and he was shocked so he phoned the number on the advert and the Manager at Pick n Pay there confirmed it.

I got my telly from Game here in Somerset West for a total of R5950. Very happy customer, considering Game was selling it for R8000 :thumbsup:
I did the same thing with Game back in the day. Also for a Sinotec TV that was cheaper at PnP.

The thing is, at the time, although PnP was cheaper, they only offered a 2 year Warranty. Game and Makro at the time were the only stores offering 5 years.

I conveniently left that little fact out in order to get the discount. :p
 

Snyper564

Executive Member
Joined
Oct 1, 2008
Messages
9,722
Urgh, one of the stores I absolutely hate stepping foot in. Service always horrendous and tills a nightmare... Don't think anyone can swipe slower than them..

Honestly dont know how they still going...
 

upup

Executive Member
Joined
Jun 1, 2009
Messages
8,098
Was in a Game store today, they made that promise on the intercom while in there. the complete shop was rewamp, everything was move to another place.
 

Speedster

Honorary Master
Joined
May 2, 2006
Messages
15,799
I bought a bunch of pool supplies a month or so back. Printed out the best prices from the various specials retailers were running, popped across to game and they beat all the prices. I ended up saving about 30% on 6 months pool supplies.
 

Pineapple Smurf

Pineapple Beer Connoisseur
Joined
Aug 2, 2016
Messages
39,781
Urgh, one of the stores I absolutely hate stepping foot in. Service always horrendous and tills a nightmare... Don't think anyone can swipe slower than them..

Honestly dont know how they still going...
LOL
Totally agree
I go in there once every 2 or 3 years or so and only because I have already done my online research and have found that the item I am looking for is actually there at Game.
I go in, grab the kitchen appliance or whatever and proceed to walk to the cashier, it is amazing how quickly the salesmen see you do this and rush to your assistance and try and scribble their Code or whatever it is on the box to earn the commission. Or at least that is what I think they are trying. The same used to happen at HiFi Corp as well. I just tell them Voetsek Jou Naai
 

Lateinlife

Well-Known Member
Joined
Jul 22, 2019
Messages
108
Game is horrific , 14 days to get an order with numerous emails and calls . Never ever again . Gfy Game Massmart.
 

Napalm2880

Expert Member
Joined
Mar 8, 2007
Messages
2,680
Game's staff are terrible. I'd rather pay more than go in there. Same applies to Builders Warehouse.
 

Petec

Expert Member
Joined
Mar 22, 2012
Messages
2,674
Game's staff are terrible. I'd rather pay more than go in there. Same applies to Builders Warehouse.
Hahahahaha! 100%
At builders especially, I have lost count of how many times I have helped fellow customers, and pointed them to the correct isle.
Game and Builders should pay us :ROFL:
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
41,985
Game's online price beat promise tested

A real-world test of Game's online price beat guarantee showed that it is very difficult to get the promised refund of the difference plus an additional 10%.

Game has been promoting its price beat offering, stating, "We'll beat any price, so you get more with every shop".

It recently extended the traditional in-store price beat guarantee to its online store, promising "the lowest prices online".
Sorry I couldn't help but laugh. This is so typical South African service. :ROFL:

It is so shockingly bad that it is hilarious.
 

now05ster

Expert Member
Joined
Dec 8, 2011
Messages
2,068
Sorry I couldn't help but laugh. This is so typical South African service. :ROFL:

It is so shockingly bad that it is hilarious.
We should be more vocal against poor customer so as to not normalise it. I think we just accept it as par for the course.

Yes, one can do it without being the proverbial "Karen". The problem is, some are quick to coin that term even when it is not warranted.
 

Flame

Senior Member
Joined
Nov 11, 2005
Messages
975
Many years ago they told me it only valid to stores in 50km radius....online count now also?
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
41,985
We should be more vocal against poor customer so as to not normalise it. I think we just accept it as par for the course.

Yes, one can do it without being the proverbial "Karen". The problem is, some are quick to coin that term even when it is not warranted.
I doubt anyone is accepting it my friend. Same as your emails. I am just laughing at how we all can relate....

Reminds me of my conversation with Afrihost support staff a year or two ago.


Oh, and just for fun, here you go:
images (20).jpeg
 

now05ster

Expert Member
Joined
Dec 8, 2011
Messages
2,068
I doubt anyone is accepting it my friend. Same as your emails. I am just laughing at how we all can relate....

Reminds me of my conversation with Afrihost support staff a year or two ago.
Don't get me started :mad:

/Engages Karen Mode™
 
Top