Getting fibre into an estate - my experience and final win with MetroFibre

MagicDude4Eva

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It's been a long haul (since beginning 2015) to get fibre into our estate (Broadacres Country Estate). When I started with this project, Vumatel and Greencom were already busy in Lonehill and moving towards Fourways.

When I contacted all the FTTH providers beginning of 2015, no-one had any interest (our estate has 230 free-standing units and 80% of them expressed interest) to run fibre into our estate. In August 2015 I then learned that Dark Fibre has literally circled our estate with fibre and ran it all the way through to Steyn City and Dainfern. MTN has started a fibre-project across the street (Cedar Lakes). I then again approached Greencom, Vumatel and a number of providers with a committed list of 120 signups and again no takers.

In November 2015 SADV approached us but neither their offering, their demand for a 5 year exclusivity and their lack of transparency (they said that they offered fibre with every major provider, but when I contacted MWeb, Afrihost, Vox, they knew nothing about it) was convincing. Eventually it turned out that their open-network and multi-ISP support was based on a letter of understanding with Vodacom without a tangible product offering or having signed up any ISP.

In January/February 2016 both Vodacom and MTN provided offers which were not only very expensive (especially out-of-bundle at R7/GB and no uncapped offering) but also restricted us to only their network without any chance of ever switching.

By March 2016 I was about to throw the towel when I reached out to Metrofibre and was surprised (and also suspicious) when they came back with "Sure, we can get you lit up before xmas". The initial discussions, site surveys and signing of letter of intent took longer than I hoped, but by mid June 2016 it was all project start date.

I am not sure what it technically entailed to get the mysterious fibre-cabinet installed close to our security office, but I watched people sitting under umbrellas for weeks which looked to me like splicing cables and running fibre to the individual houses. It turns out that the majority of our public sleeves and man-holes in the estate were filled up with sand and muck and it took Metrofibre quite a long time to clear them out in order to run cabling.

Beginning of November I got the call that the fibre-line will be pulled into my house. I unfortunately did not take pictures of the manhole itself, but they used a draw-wire to pull the fibre through the existing ducting (where also the Telkom line runs), ran it into the roof and then into the study where it was connected to a really boring looking white box (the MyPassport is there for size illustration) which is called the ONT (Optical Network Terminal):
IMG_1744.JPG

Within two weeks all houses received their ONT installed and in most cases this went smooth. In some rare cases the installers had to cut the Telkom cable (as the ducting was too think to pull the draw-wire through with the Telkom cable) and then use the Telkom cable as a draw-wire to pull the fibre and then use the draw-wire to pull the Telkom cable back and repatch the copper line (one resident said that his VDSL line worked faster after the engineers repatched it).

Today was the big day where the modem (it is a Calix 813G) was installed. This also was not very spectacular and looks like this:
IMG_1745.JPG
IMG_1746.JPG

The Calix 813G:
Has 4 Gigabit ports and I chose the smaller version with 2.4Ghz Wifi as most of my "serious" equipment is wired and Wifi is only used for phones, tablets. Laptops are connecting through Airport Express which are running through wired switches connecting to the Calix. There is also a bigger Calix version available which has 5Ghz and I think more than 4 ports.

Once the Calix was installed the activation normally takes 12 hours (thanks to one awesome MetroFibre MyBB member I had my Service light flash within a few hours - thanks you ROCK!!!!). The Calix has all the typical router configurations you need (QoS, port-forwarding, DHCP, custom IP ranges, firewall, DMZ etc). It does however lack VPN functionality (my VPN sits behind the Calix via another device).

The configuration for me was really straight-forward, as I run my own DHCP, DNS and it was literally just necessary to lock down the Calix, configure MAC-filtering for the few wireless clients connecting to it.

Speedtests look awesome (I just took at 25Mbps fibre at the moment to get off Telkom and will then switch it up once Telkom/VOX is cancelled). Metrofibre does not have a customer portal yet (it is in the works), but does offer access to most major ISPs on their network (I might switch to Firestream in January once everything settles)

Over the last 2 years I learned:
- That I have no clue how fibre is configured and what technology is behind it
- That there are many "dodgy" FTTH providers out there and they make promises which they can not keep
- That many FTTH providers try to lock you into exclusivity
- That most FTTH providers have no interest in doing the groundwork (even after handing them over 120 confirmed signups which would have resulted in at least R150 K/pm many could not be bothered)
- That big providers such MWeb, Vodacom, MTN do not really care and have no flexibility


Speedtests (remember - this is on 25Mbps fibre uncapped) - I personally don't rely on those too much, as results are often very inconsistent:

Please note about speedtests: During both the 25mbps and 50mbps I ran the test "unclean" (kid was playing Overwatch/Steam, and a total of 8 devices connected)

Local - Jozi:


Local - to the mountain:


Intl - London:


Intl - New York:


Intl - Munich:


Switched to 50mbps - Jozi:


Mountain - 50mbps:
 
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Ecco

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Thanks for sharing. My friend wants to get fibre in his complex, i will point him to this thread. Trouble is, they only have a handful of units in the complex - seems like its going to be a challenge for them.
 

MsTL

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I<snip>
Today was the big day where the modem (it is a Calix 813G) was installed. This also was not very spectacular and looks like this:
</snip>

Just a note that is a Router and not a Modem. There is no analogue modulation and demodulation taking place
 

MagicDude4Eva

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Just a note that is a Router and not a Modem. There is no analogue modulation and demodulation taking place

I know it is a router, but everyone seems to refer to it as a modem - so I thought I keep the same terminology - most people who signed up in our estate put under "How do you connect to the Internet" the answer "With the MTN/Vodacom Internet stick"
 

MagicDude4Eva

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Pricing is not great on their own network (they also lack a customer portal at the moment), but I will switch to one of their supported ISPs such as Firestream - http://firestream.co.za/pricing-ftth-mfn.html

Their customer support and people however rock, and this is the most important part when you try and get such installation done in an estate. MFN does not really care who their ISP is, they will still make money off it anyhow. I did highlight a number of improvements as part of their installation process and I think new customers will benefit from this going forward.

The line itself is rock-solid and I honestly can not wait until I move to 100Mbps (will only happen once Telkom/VOX is cancelled - the financial belt is already tight).
 

Nomadman

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Awesome news I'm awaiting for our complex build to be complete cant wait.
When I need to be activated I will need that contact :)
 

Zook

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Thanks for sharing. My friend wants to get fibre in his complex, i will point him to this thread. Trouble is, they only have a handful of units in the complex - seems like its going to be a challenge for them.

I wouldn't worry too much. We have 7 units and while it's been a wait, it's currently being installed. If you're close to an existing network it'll be easier/quicker.
 

greper

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Hi MagicDude4Eva, I'm in BCE as well, and had my router setup and installed yesterday... still no active connection though :( (service light not on) Do you know if there is a fast track to getting the account active? Bit frustrating as my appointment was pushed out a few times, so really wanted it working this weekend! Appreciate the insights...
 

MagicDude4Eva

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Hi MagicDude4Eva, I'm in BCE as well, and had my router setup and installed yesterday... still no active connection though :( (service light not on) Do you know if there is a fast track to getting the account active? Bit frustrating as my appointment was pushed out a few times, so really wanted it working this weekend! Appreciate the insights...

Sent you a PM with details. The regular activation would take 12-24 hours. When I asked for help it was activated literally within 1 hour. Send him an email with the picture of the sticker on your router - that should do. Not sure if he works today though.
 

saturnz

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- That there are many "dodgy" FTTH providers out there and they make promises which they can not keep
- That many FTTH providers try to lock you into exclusivity
- That most FTTH providers have no interest in doing the groundwork (even after handing them over 120 confirmed signups which would have resulted in at least R150 K/pm many could not be bothered)
- That big providers such MWeb, Vodacom, MTN do not really care and have no flexibility


yup this is what I have discovered and now I'm working closely with Body Corporates to ensure their interests are considered when doing these installs

I pay R400pm for my fibre, I feel if anyone is paying significantly more they are getting ripped off. Moreover the LAN in my building is open access (meaning the BC can use it for their own purposes) and all cables are mapped making troubleshooting (if required) very easy.

I'm working closely with an ISP to get fibre to people for cheap. I'm not getting paid I just wish to disrupt the market, especially targeting those that you mention.
 

PBCool

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Great post! Just one thing to keep in mind that MFN isn't truly Open Access, they prefer their own product and re-sellers of their products over other ISPs.
 

Nomadman

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Great post! Just one thing to keep in mind that MFN isn't truly Open Access, they prefer their own product and re-sellers of their products over other ISPs.

Its a 3 month waiting period before ISP's are allowed on their network.
Hopefully they can reduce this time going forward.
 

MagicDude4Eva

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Great post! Just one thing to keep in mind that MFN isn't truly Open Access, they prefer their own product and re-sellers of their products over other ISPs.

Not quite true: They select which ISPs can be on their network - from what I have seen there is a good enough selection of choice and TBH, I would also want to control who can offer services on my network. It is certainly more Open Access than what SADV, MTN, Vodacom and others advertise.

I will probably move to another ISP on their network after the 3 month period as I think other ISPs are possibly more competitive in the offering (then again, no-one is willing to share true contention ratios).

Let's not forget that there are other FTTH providers out there who blatantly lied about their network being open-access (looking at you SADV - at least thats what you did in November 2015).
 

Jakes147

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Its a 3 month waiting period before ISP's are allowed on their network.
Hopefully they can reduce this time going forward.

I went straight to firestream when metrofibre did the install in our complex. Greencom usually has a exclusivity mandate but others are allowed to activate customers as long as they don't actively advertise.
 

PBCool

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Its a 3 month waiting period before ISP's are allowed on their network.
Hopefully they can reduce this time going forward.

We have been told this but it is not a reality, they seem to only "release" an estate/complex once they have reached their signup quota of 60% for themselves or their re-sellers.
 

PBCool

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Not quite true: They select which ISPs can be on their network - from what I have seen there is a good enough selection of choice and TBH, I would also want to control who can offer services on my network. It is certainly more Open Access than what SADV, MTN, Vodacom and others advertise.

I will probably move to another ISP on their network after the 3 month period as I think other ISPs are possibly more competitive in the offering (then again, no-one is willing to share true contention ratios).

Let's not forget that there are other FTTH providers out there who blatantly lied about their network being open-access (looking at you SADV - at least thats what you did in November 2015).

We are on their network and are one of the only ISPs not reselling their product so can speak from experience on this matter. SADV have been far more accommodating but other ISPs have been a bit slow to get on-board.
 

PBCool

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I went straight to firestream when metrofibre did the install in our complex. Greencom usually has a exclusivity mandate but others are allowed to activate customers as long as they don't actively advertise.

Firestream also seems to be a re-seller, if you run a speedtest does it say Firestream in the bottom left?
 
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