Sign up with GoogleIn January I started a new thread about CellC Customer Service Nonexistent. This was in frustration after trying to deal with them via the phone or email channel. I had applied for a new contract (I migrated from MTN) and was waiting for my iPhone 5.
Immediately after posting to myBroadband, CellC (the guy who watched this forum) contacted me and within a few days, I had my new iPhone5, and all was well. The porting from MTN was a breeze (I had previously changed my MTN from contract to prepaid). Since then my experience has been pretty favourable. The cheaper rates for calls and data are a real bonus.
I have also found the web portals (https://www.cellc.co.za/my-account) to be very useful for self-provisioning and controlling various settings (apart from having to record my voicemail message several times as I fiddled with the settings).
In short, since I haven't had to contact the telephone helpdesk again, I am a happy customer!
In my opinion, CellC (the person, not the company) should be promoted and given responsibility for setting up a decent customer service department for CellC (the company, not the person
).
Immediately after posting to myBroadband, CellC (the guy who watched this forum) contacted me and within a few days, I had my new iPhone5, and all was well. The porting from MTN was a breeze (I had previously changed my MTN from contract to prepaid). Since then my experience has been pretty favourable. The cheaper rates for calls and data are a real bonus.
I have also found the web portals (https://www.cellc.co.za/my-account) to be very useful for self-provisioning and controlling various settings (apart from having to record my voicemail message several times as I fiddled with the settings).
In short, since I haven't had to contact the telephone helpdesk again, I am a happy customer!
In my opinion, CellC (the person, not the company) should be promoted and given responsibility for setting up a decent customer service department for CellC (the company, not the person
).