Help needed

craigsa

Executive Member
Joined
Apr 10, 2005
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5,207
Hi guys i have the UTD and have had the external aerial for many months now.
The problem i am having is that when i connect the aerial , my signal drops to nothing and the speed , signal is non existent. I got a brand new aerial today from Webb and its still doing the same so i think its obviously the modem.

What can i do or who can i contact at WBS ?

Please can you help me ?
:(
Thanks Guys

Craig
 

RVFmal

Expert Member
Joined
Oct 27, 2004
Messages
2,169
craigsa said:
Hi guys i have the UTD and have had the external aerial for many months now.
The problem i am having is that when i connect the aerial , my signal drops to nothing and the speed , signal is non existent. I got a brand new aerial today from Webb and its still doing the same so i think its obviously the modem.

What can i do or who can i contact at WBS ?

Please can you help me ?
:(
Thanks Guys

Craig
Do you get signal when the aerial is not connected?
 

craigsa

Executive Member
Joined
Apr 10, 2005
Messages
5,207
When the external aerial is connected , the sginal is good but as i plug in the new aerial , the signal drops by half. I imagine there is something wrong with the UTD.
 

doublefrangelico

Active Member
Joined
Oct 25, 2005
Messages
53
I'm assuming you have a usable signal when you use only the Modem, because you say "my signal drops to nothing"

If you haven't tried using the utTraceStar utility mentioned all over the forum, then try it out. It helped me realise that I am getting a stronger signal from a base station 8 KM away, than from the Base station 3Km away. Based on topology maps I figured that the 8Km base station would be useless... mmm

utTraceStar (The latest release apprently also adds support for USB UTD) (assuming you are not running Linux or Win 95 or 98...) If you are running something other than w2k or XP, then you could try downloading a different file from the same site every time instead of using utTraceStar and note the dload speed. (different file to avoid caching) but then you would have to try about 16 different compass directions to get a decent spread of results to decide on a direction to use.
http://seburn.unchained.co.za/Downloads.php

Here's hoping that your Directional antenna is not mounted in a very uncomfortable place because you might need to have someone help you to determine what the best signal is by moving the Antenna.
It might seem like schlep, but do it and you can enjoy the best signal possible from then onwards.

The basic steps you need to perform are (according to my experience and some advice from Webb technologies):
1) Switch the modem off
2) connect the directional antenna
3) Point it in an arbitrary direction, let's say East.
4) Turn on the modem
5) Run utTraceStar and check which "Towers that have connected". The one at the top of that list should be the strongest for the direction you are currently facing. The longer you run utTraceStar, the better the information will be. Then the average signal column will have more meaningful info
6) Make a note of the top tower name and the Average signal strength. maybe make a note of the min and max also, if you want to make sure than there isn't too much of a gap (not sure if that is relevant).
7) Close utTracestar
8) Switch off the modem (for at least a few seconds) (important to not just change the direction, because the modem remembers the best tower while it is switched on and tries to recoonect to it even if you change direction)
9) Point the Directional Antenna in the next arbitrary main compass direction (e.g. South)
10) repeat Steps 4 to 10 untill you have monitored all 4 compass directions.
11) Pick the best Tower from the notes you made.
12) View the area map on iburst.co.za to view the towers are in your area. Check on the www.IBurst.co.za we site (Get Iburst->Network Coverage)
13) Determine which direction you should point your Directional antenna by finding the location of the selected tower/base-station in relation to your residence.
14) Close utTracestar
15) Switch off the modem (for at least a few seconds)
16) point the Antenna in the direction determined in step 13.
17) Turn on the modem
18) Run utTraceStar
19) The Average Signal should be the same or better as the best noted so far for this tower (-50 is better than -100)
20) If it's worse then point the Antenna more in the direction of where the best signal was detected for this tower and repeat steps 14 to 18 to find the sweet spot.
21) To fine tune, repeat steps 14-19 and try different directions in a 15 degree radius on each side of the best direction detected thus far. Some friends have also said that they get a better signal by changing the height of the Directional Antenna, and the interesting thing here is that higher is not always better...

Any comments will be appreciated.
 
Last edited:

seburn

Expert Member
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Apr 25, 2005
Messages
1,127
Interesting I see you noticed to swap towers properly you turn of UTD ... you could just adjust arial but it trys to keep the current bs. Maybe I should have put that as a faq.

Very nice instructions! To add to them: final fine tuning start tilting the arial from horizontal upwards (you adjusted horizontal now adjust vertical)


But CraigSA has used utTraceStar before ... My suggestion would be to face arial directly to ground and then in a specific direction if you can see the signal fluctuating then the utd is not stuffed its the arial. The connection is very flimsy arial<->utd it is also possible that the connection is partially broken thus lowering signal gained.

The best person to talk to is Shaun Green ... don't be side-steped demand his attention (very busy man).

[edit] The problem is not with WBS them though, it seems its with webb it would seem like their arial is crap and the other one isn't [/edit]
 

native

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Dec 30, 2004
Messages
1,527
seburn said:
[edit] The problem is not with WBS them though, it seems its with webb it would seem like their arial is crap and the other one isn't [/edit]

Doesn't webb industries build antennas for WBS?
getting it from WBS and getting it WEBB any difference?:D
 

craigsa

Executive Member
Joined
Apr 10, 2005
Messages
5,207
Webb build the aerial for WBS and they even gave me an band new one and tested it and the aerial is fine so somehow i think my aerial connection on the UTD is screwed. The pings go from like 100ms to 2000ms when i plug the aerial in. Does anyone know where i can get hold of Shaun Green ?

Thanks guys.
 

craigsa

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Apr 10, 2005
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Come on guys surely someone here can offer me some advice or give me Shaun's number or e mail ??
 

seburn

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Apr 25, 2005
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1,127
craigsa said:
When the external aerial is connected , the sginal is good but as i plug in the new aerial , the signal drops by half. I imagine there is something wrong with the UTD.
I figured from this you had an old one(wbs) and a new one(webb).
I did not realise they were the same.

I had his cell but I believe it changed ... was on a piece of paper... gone now, but you can phone the helpdesk and demand to talk to him or get his cell.
 

seburn

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Apr 25, 2005
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I donno email is not a good option with wbs (many many many complaints about trying that)
 

craigsa

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Yeah i hear you but i e mailed Shaun directly and i know he responds , he is really the only one there who wants to help anyone.
 
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