Help! Telkom is not delivering

[Shimmeringshadow]

Telkom, which is my ADSL provider has been plagued in my area (Bronkhorstspruit) with repeated cable thefts (even fibre optic cable, believe it or not) resulting in long periods of up to 3 weeks without internet access. This makes life in the home extremely frustrating because now we have to resort to using our cell phones as modems and we have to do this in the early hours of the morning, such as from 1h00 to 5h00 in order to get access to the cheaper rates and get our work done as the network is congested during the day and early evening. Telkom itself has offered a rebate for the unavailability of the land- and internet lines at a measly R20 a month. I'm afraid that I am not willing to suffer this inconvenience much longer.

So now I'm asking you guys on the site what is a good alternative which will give me internet in the home, is still affordable ( I pay about R350 per month for the ADSL and the associated landline plus R199 for the AFrihost ISP connection with which I have uncapped service), which is not too slow.

Any suggestions about what service to select?

 

[slvR]

Probably out of your budget, but you'll have to go wireless.

Could you provide an estimate of your typical monthly usage?

 

[RichardG]

Have you checked in your area to see whether CELL C & Telkom Mobile have presence...

 

[vwykj]

I was running the Month of July on a 20MB line with no issue, did not even log any calls for issues. Since yesterday the 02/08/2017 I noticed my sync speed is down to a 10MB line even my router and my backup router shows the max sync speed from the exhange as Max Rate(kbps) 20660. My profile at Afrihost is still at 20MB and not 10MB.

When I queried Afrihost they say for some reason my line at Telkom is now on a 10MB port, but why is my router showing Max Rate(kbps) 20660? I phoned Telkom and they say I was never on a 20MB line, I have the test results to prove it and I also would not have complained if it was not so. Now I`m stuck and no one can tell me what is going on. Al that Telkom is saying is that my port is 10MB so what did they change my line onto another port from 20MB to 10MB. Please can someone at Telkom just explain to me or assist me please to get my 20MB line back.

 

[ponder]

I was running the Month of July on a 20MB line with no issue, did not even log any calls for issues. Since yesterday the 02/08/2017 I noticed my sync speed is down to a 10MB line even my router and my backup router shows the max sync speed from the exhange as Max Rate(kbps) 20660. My profile at Afrihost is still at 20MB and not 10MB.

When I queried Afrihost they say for some reason my line at Telkom is now on a 10MB port, but why is my router showing Max Rate(kbps) 20660? I phoned Telkom and they say I was never on a 20MB line, I have the test results to prove it and I also would not have complained if it was not so. Now I`m stuck and no one can tell me what is going on. Al that Telkom is saying is that my port is 10MB so what did they change my line onto another port from 20MB to 10MB. Please can someone at Telkom just explain to me or assist me please to get my 20MB line back.

What does your monthly bill been saying wrt the services you are paying for?

From what i gather afrihost has also been having issues of late.