Helpdesk and Desktop Support Analyst, Cape Town, R10 000- R13 000

Keesta

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Feb 3, 2016
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Helpdesk and Desktop Support Analyst
Offices in Cape Town Century City
Permanent Position

Our client is seeking a Helpdesk and Desktop Support Analyst who will be responsible for delivering Helpdesk and Desktop support functions to customers in line with customer contracts and ad hoc requirements.
Responsibilities
Log, categorize, assign and track tickets based on telephone calls or emails
Perform scheduling tasks in line with ticket workflows
Perform troubleshooting, fault resolution and request fulfillment on desktops, laptops and printers
Occasionally assist with other IT related matters like cabling or deployments
Develop and enhance relationships with customers and their users

Skills & Qualifications
A+ essential
Exposure to an ITIL based environment an advantage
N+, MCSA Windows 8 / 10, ITIL Foundation an advantage
Min 3 years of Service Desk / Helpdesk experience
Min 2 years of experience in supporting desktop and laptop hardware
Min 2 years of experience in supporting Windows 7 and Windows 8
Min 2 years of experience in troubleshooting client application issues
Min 1 year of experience supporting printers (fixing paper jams, fitting new toners, cleaning rollers, installing drivers etc.)
Basic understanding of Active Directory user and computer accounts
Basic understanding of IP addressing
Working remotely using remote control tools and verbal troubleshooting

Salary R10 000 to R13 000 per month. To apply send CV to jobs@keesta.co.za with "Helpdesk and Desktop Support Analyst" in the subject line.
 
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