Helpdesk Responce

[Andre1]

After numerous complains by phone and by e-mail, I have received the following responce from the Helpdesk:-

Dear XXXXXX

We greatly and sincerely apologize for the kind of service you experienced on our side, we have forwarded your points and query to the management, and they promised to take of the matter as soon as possible, as for the aforementioned reference number, it is to be used as a follow up on the matter or issues

We assure you that these will be sorted out as soon as possible

Thanks

I hope something will develope out of this?????

 

[Simple Twist Of Fate]

They actually gave you a ref: #number???????
whats was it? helpdesk666?

 

[LoneGunman]

if that was the helpdesk, someone should teach them English..

"We greatly and sincerely apologize for.."
Duh? 'Greatly?' What slum school did these people go to?
'Greatly and sincerely'??
What moron can't tell the difference between 'deeply' and 'greatly'?
and
"we have forwarded your points and query to the management, and they promised to take of the matter as soon as possible.."
They promised to 'take of the matter'? Huh? That doesn't mean anything at all.
If they meant 'take up the matter' it still doesnt mean anything - as the Management
can't 'take up the matter' with anyone - they are the ones responsible.

In other words, according to the letter, WBS Management have just promised to do nothing.

Come on Thami and Sassan, ritually kill yourselves in your offices, in some homo-erotic death pact - do us all a favour.

 

[Andre1]

Well I was laughing all the way when I receive the e-mail. First of all I could not make out what they are trying to tell me.

Al least I have a, what they call, "Call Ref. No: xxxxxx.

I just hope they do not loose the Ref. No. because I will follow this up.

 

[P0tenc]

lol.....Keep us informed.

 

[brucel]

That is what is expected from any company, as mentioned get a call number. This affords accountablity, reference on your issue been dealt with etc etc, we can go on.

 

[RichardG]

HHAHAHA like they would call you

 

[DFantom]

This affords accountablity, reference on your issue been dealt with

It doesn't afford accountability. It just gives you a reference so they can look it up in their system.
It does mean it can/will/has been dealt with.
A reference number is just that, a reference.
The only way it could afford accountability or reference your issue being dealt with is if someone from management turned around and wrote a response to it stating the steps that were being/going to happen and monetary compensation if it did not happen.

 

[ic]

WBS giving out reference numbers...I never thought WBS would get themselves to this point - the world must be about to end - apocolypse now...

I think every iBurst customer should create their own reference number, and when exchanging the WBS supplied call reference#, ask them to make a record of your reference# as well - something like MyWastedCall#98563...

 

[LandyMan]

something like MyWastedCall#98563...

IC, the only problem I have with this is that your number is most probably too low