"The ability to increase profitability and turnover depends on how the business is run and also its strategy," he said, adding that high-speed internet technologies did not in themselves create competitiveness, but could contribute greatly to it.
The most important point. Adding IT to a weak business or to a bad business model will not improve anything. A bad process automated is not a good process.
Are there courses/workshops offered which cover business improvement, which include IT as one of the tools? That might be better...