Hisense SmartTV, not so smart?

Budza

Executive Member
Joined
Oct 14, 2008
Messages
7,643
Please note these links only stay active for 7 days.
I downloaded from your site.

How long will your outdated info remain?

Do you recommend using the USB update or checking for updates via the TV settings?
 

Djallstar

New Member
Joined
Dec 10, 2013
Messages
1
Please note these links only stay active for 7 days.
Please help!! I have a 43″ UHD SMART – A6100 | 43A6100UW TV and I cannot upgrade the firmware... Tried everything. Placed the download on a flash drive - Wont work! Tried the upgrade via USB and it says upgrade package not found...

Seriously this shouldn't be soo hard!!!
 

Hisense SA

Well-Known Member
Joined
Feb 11, 2018
Messages
131
Please help!! I have a 43″ UHD SMART – A6100 | 43A6100UW TV and I cannot upgrade the firmware... Tried everything. Placed the download on a flash drive - Wont work! Tried the upgrade via USB and it says upgrade package not found...

Seriously this shouldn't be soo hard!!!

Did you manage after the update I gave you?
 

theTottom

New Member
Joined
Jul 28, 2019
Messages
5
Hi there,

Please assist me in updating the Firmware on my TV - 55K3300UW.

It is not updating via the network and it is not finding the update file as specified below.

I did try the update of the firmware as directed on these links and did download the ".gz" file for my model TV. 55K3300UW - from https://hisense.co.za/wp-content/uploads/patches/55K3300UW.gz.

I also did follow the below process, using different USB sticks (2gb & 16gb) and any of the 3 USB ports.

I used the following names of the file:
update.pkg
update.bin
55K3300UW.pkg
55K3300UW.bin

All it does is goes past the HiSense splash screen, to the last used input channel.

Preparation:
1. Insert the USB into a computer and open it as a folder view. In the side menu select the USB and right click
2. Select the format option and it will open a sub menu.
3. In the sub menu, select the File system drop down menu and select FAT32.
4. In the format options untick the option that says Quick Format.
5. Click Start. Once completed the USB will be ready for the software to be loaded on.
6. Download Firmware zip file.
7. Unzip file.
8. Copy unzipped file to USB Drive format as Fat32.
Firmware update:
1. When TV is on, unplug Power Cord on the back of TV.
2. Plug in USB stick with Upgrade Firmware into TV USB port
3. Hold the POWER button on remote control and at the same time turn on the TV by connecting the Power Cord back. Release POWER button on remote control only when you see ‘Software Updating’ on TV.
4. TV will then update automatically, and restart when update complete Important: Do not interrupt the update; do not use the remote control and keep the unit ON all the time.
5. Remove the USB memory key.
6. Press Quick Setup button on remote, go to Full
menu settings -> About- >Restore To Factory
Default. Then follow the installation guide to finish
setting up the TV.
Note: Some people have reported that it can take several attempts to get the firmware to update.

Any assistance would be appreciated.
 

Madge

Member
Joined
Jan 30, 2015
Messages
12
Did HiSense support just fail me or am i just not worth the effort?
I have the 43" HE43A6100UWTS. Since the moment I bought it I had problems. Especially with Netflix. Another issue would be that every time you turned the tv on you would have to re-enter your wi-fi password.

I complained to the company via email and they kept sending me firmware files to update via USB which never worked.
Ended up taking it to their Cape Town service branch where they had to replace the wi-fi card as well as the mainboard. Once that was done they could update the firmware and everything was fine.

UNTIL last week. The screen would go blank yet the sound would work. At first I thought this was a PS4 issue since it had been a known problem but even while using the built-in apps and especially youtube, the screen will go blank for a few seconds and be fine for a few minutes.
I keep getting the impression, at least in my case, that the set I was sold by Makro was a dud to begin with.

Personally I would suggest that you steer clear of Hisense, the trouble isn't worth it and the after-sales service requires you to drive hella far to get help.
 
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