Home Connecta Flexi

Sabatius_the_Great · Oct 5, 2021

Gudnews said:
The 1GB transfer limit is too small. I got my SIM in a router and can't get by with this. 5GB would be nice.

HI @Gudnews, how did you manage to transfer the data? According to their terms it's not possible. Would you kindly assist if possible perhaps.

Gudnews · Oct 5, 2021

Jiggey China said:
HI @Gudnews, how did you manage to transfer the data? According to their terms it's not possible. Would you kindly assist if possible perhaps.

1. *147#
2. Option 8 - My account
3. Option 1 - send data/airtime
4. (Should be obvious by now)

joshuatree · Oct 5, 2021

Jiggey China said:
HI @Gudnews, how did you manage to transfer the data? According to their terms it's not possible. Would you kindly assist if possible perhaps.

Just use the CellC app after registering the specific number on the app.

Gudnews · Oct 5, 2021

joshuatree said:
Just use the CellC app after registering the specific number on the app.

Curious thing. The option to share data found under quick links isn't available for me on the app for this but is available on my other number.

joshuatree · Oct 5, 2021

Gudnews said:
Curious thing. The option to share data found under quick links isn't available for me on the app for this but is available on my other number.

Dashboard > Services > Data Share.

This is what I use. 1GB per month to share, which I share to a normal CellC SIM card, and the shared data expires at the same time as the Home Connecta Flexi bundle

Gudnews · Oct 5, 2021

joshuatree said:
Dashboard > Services > Data Share.

This is what I use. 1GB per month to share, which I share to a normal CellC SIM card, and the shared data expires at the same time as the Home Connecta Flexi bundle

More curious stuff. App has manage content services and log network issue
as options for this SIM. Other SIM has the full menu.

Sabatius_the_Great · Oct 6, 2021

Gudnews said:
Curious thing. The option to share data found under quick links isn't available for me on the app for this but is available on my other number.

The reason I was asking is because this is not available for me either. Then I read the terms and they strictly specify that there's no sharing. So the comment about it being "obvious by now" is rude and condescending. Totally unnecessary.

Gudnews · Oct 6, 2021

Jiggey China said:
The reason I was asking is because this is not available for me either. Then I read the terms and they strictly specify that there's no sharing. So the comment about it being "obvious by now" is rude and condescending. Totally unnecessary.

Easy. "Obvious by now" was in regards to the steps on the USSD menu (I even numbered them!). This is how I transfer the data. I'm mildly astonished at how you came to interpret my message.

Gudnews said:
1. *147#
2. Option 8 - My account
3. Option 1 - send data/airtime
4. (Should be obvious by now)

Sabatius_the_Great · Oct 7, 2021

Gudnews said:
Easy. "Obvious by now" was in regards to the steps on the USSD menu (I even numbered them!). This is how I transfer the data. I'm mildly astonished at how you came to interpret my message.

Alright. My bad

username and 23 others · Oct 10, 2021

Sitting with over 500GB of "data" and no ways of using it. At least an end is in sight in a week or so when it expires. And so does my dealings with this company. I'm gonna stop doing frequent speedtests. Stop holding out for some refund (CellC: "hahahahha. No!"). Stop checking my Inbox for news. It's only a fool that does the same thing over and over and expecting a different result.

These guys want to be begged for service.

Cell_C · Oct 10, 2021

Good day

Thank you for reaching out to us.

Kindly PM us your full physical address, number in question, make & model of the device you are using and an alternative contact number to reach you on.

^PN

Swa · Oct 11, 2021

Jiggey China said:
The reason I was asking is because this is not available for me either. Then I read the terms and they strictly specify that there's no sharing. So the comment about it being "obvious by now" is rude and condescending. Totally unnecessary.

I could transfer it on the app only but can't use it then on my normal sim. It's not intended to be used off plan so that's why it's so erratic for some.

Gudnews · Oct 11, 2021

Swa said:
I could transfer it on the app only but can't use it then on my normal sim. It's not intended to be used off plan so that's why it's so erratic for some.

Curious stuff. I don't have the transfer menu on the app but I can transfer using USSD and the data works. I'm on the 66c plan, what's your other SIM?

BCR · Oct 11, 2021

Gudnews said:
Curious stuff. I don't have the transfer menu on the app but I can transfer using USSD and the data works. I'm on the 66c plan, what's your other SIM?

In the app :
Dashboard (top left) - Services - Data share

You don't see those options ?

(it's for sending from 1 Home Connecta Flexi SIM to another - at least, that's how I use it - so perhaps unavailable to you if 1 of yours is a 66c SIM ?).

Gudnews · Oct 11, 2021

BayCityRoller said:
In the app :
Dashboard (top left) - Services - Data share

You don't see those options ?

(it's for sending from 1 Home Connecta Flexi SIM to another - at least, that's how I use it - so perhaps unavailable to you if 1 of yours is a 66c SIM ?).

The app is playing tricks with me it seems, who knows why?

Swa · Oct 12, 2021

Gudnews said:
Curious stuff. I don't have the transfer menu on the app but I can transfer using USSD and the data works. I'm on the 66c plan, what's your other SIM?

Really don't know. They just gave me the sim for using the 100GB (used to be 50GB) bundles). Haven't used it for anything else.

Nineteeneightysix · Oct 14, 2021

Ugh

BCR · Oct 14, 2021

Nineteeneightysix said:
Ugh View attachment 1167142

Agree with you.

@Cell_C - anything you at Cell C / MTN can do about slower speeds, since Eskom's messed things up with recent power outages.

Even since they've ended - since yesterday where I am - finding speeds to be at least 2 to 3 times (up to 5x) slower than before.

Even small downloads take forever now, and was the same during the early hours of this morning.

Will phone the call centre tomorrow, assuming a reset of the SIM will help, but if anything at the towers can be seen to by you, generally, can you try get them sorted so things start working like before.

Speed Test Result – Download: 4.11Mbps, Upload: 1.49Mbps

Test your broadband Internet speed with this speed test which was designed for South Africa.

speedtest.co.za

Speed Test Result – Download: 5.26Mbps, Upload: 1.65Mbps

Test your broadband Internet speed with this speed test which was designed for South Africa.

speedtest.co.za

At this rate will have to drop Cell C Connecta & up my Telkom LTE package in November.

BCR · Oct 14, 2021

What I / perhaps others experiencing, linked to this post in MTN thread :

MyMTN Home Uncapped 10Mbps package tested

Have you registered your interest with MTN Airfibre? https://airfibre.supersonic.co.za/showmyinterest/ Done that ages ago

mybroadband.co.za

Comparatively, Telkom speedtest (Axxess) a short while ago :

Speed Test Result – Download: 56.74Mbps, Upload: 8.45Mbps

Test your broadband Internet speed with this speed test which was designed for South Africa.

speedtest.co.za

Telkom Internet – 2021-10-14 21:50:16
Server: ZA - Cape Town

ISP: Telkom Internet
Ping: 29ms
Download: 56.74Mbps
Upload: 8.45Mbps

bennotaute · Oct 15, 2021

I am sitting in the exact same dilemma. Used to have a speedtest result of about 35 to 45mbps. Currently sitting at 5mbps.

@Cell_C How do we fix this?

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