Spoke to them later in the afternoon. Willing to give me a refund on the motherboard so I'm happy.
I've always had good service from them as well. Seems they just dropped the ball a bit on this one.
Only problem is Z77 boards is becoming scarce.
Hey Warmunger
Firstly, I'm really sorry the board came back to you faulty. I confirmed with Asus that according to their system the board was swapped, when I get the board back from you I will compare the different serial numbers to check it was swapped. I don't know if it's the case that Asus swapped the board and the new was faulty, or if they screwed up and gave us the same board back. We've had a lot of issues with Asus warranties recently, with delays on swap outs, incorrect warranty information on their system (leading to a fight and emails to Europe to get it sorted out!) - we've taken this up with them, and we are also taking steps to do everything we can from our side to keep pressure on them and have things sorted out as quickly as possible.
In terms of the shipping delay on the board - I'm not sure what went wrong, what I have re-iterated with the guys in the office is that we must make sure we check the system when giving an update, and not just answer based on memory which leads to mistakes / confusing different customers. We dropped the ball on getting the RMA shipped as quickly as possible and on giving you correct information, I'll make sure that we improve in this area.
I'm glad we could sort you out with a credit, and get you sorted in the end. Let me know if there's anything else we can do.
Regards,
Paul
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