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kingrob
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Was talking to one of my best friends tonight, and we swapped some 8ta horror stories.
We're both 8ta subscribers for two years now & here are a summary of our ordeals :
Mine started today when I wanted to upgrade my 10GB data deal to the 15GB data deal. Filled in the form at the shop, just to be told that the 15GB data deal is not loaded on their system yet. But they are advertising it. Go figure.
During this month, someone from 8ta phoned me and offered me a new phone for my contract that is expiring. When I told him it's just a data deal and not a phone deal, he put the phone down in my ear.
One Saturday I walked into a 8ta shop and asked them for a dualsim for my data contract, which costs R9. The girl in the shop wanted my ID, proof of address and a paysheet! This is after I've told her that I've been with 8ta for almost two years. Go figure....
My friends wife tried to change her prepaid number into a contract number & it took them three weeks to figure it out. Apparently they wanted to give her a new 063 number? The 8ta system was unable to do this.
He said he wondered how many customers 8ta has lost with their pathetic system & I told him that I'm not sure, but I know of one customer that's not going to upgrade to the Telkom Mobile 15GB data deal anymore.
Conclusion - you never walk into an 8ta shop with the mentality that you're going to be helped, but rather the staff will treat you like a villain and make it as difficult as possible for the simplest of things.
And that made me realise what's wrong with 8ta - they never ever made me feel that I'm a valued customer and they want to help me, but rather treat me like a criminal, every time I walk into an 8ta store.
I think all 8ta store people should go to a Vodashop and see how you deal with customers properly, efficient and in a friendly & professional manner.
And that's the reason I will never ever port my Vodacom number to 8ta.
We're both 8ta subscribers for two years now & here are a summary of our ordeals :
Mine started today when I wanted to upgrade my 10GB data deal to the 15GB data deal. Filled in the form at the shop, just to be told that the 15GB data deal is not loaded on their system yet. But they are advertising it. Go figure.
During this month, someone from 8ta phoned me and offered me a new phone for my contract that is expiring. When I told him it's just a data deal and not a phone deal, he put the phone down in my ear.
One Saturday I walked into a 8ta shop and asked them for a dualsim for my data contract, which costs R9. The girl in the shop wanted my ID, proof of address and a paysheet! This is after I've told her that I've been with 8ta for almost two years. Go figure....
My friends wife tried to change her prepaid number into a contract number & it took them three weeks to figure it out. Apparently they wanted to give her a new 063 number? The 8ta system was unable to do this.
He said he wondered how many customers 8ta has lost with their pathetic system & I told him that I'm not sure, but I know of one customer that's not going to upgrade to the Telkom Mobile 15GB data deal anymore.
Conclusion - you never walk into an 8ta shop with the mentality that you're going to be helped, but rather the staff will treat you like a villain and make it as difficult as possible for the simplest of things.
And that made me realise what's wrong with 8ta - they never ever made me feel that I'm a valued customer and they want to help me, but rather treat me like a criminal, every time I walk into an 8ta store.
I think all 8ta store people should go to a Vodashop and see how you deal with customers properly, efficient and in a friendly & professional manner.
And that's the reason I will never ever port my Vodacom number to 8ta.
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. But as of late (the past few months) the service has been dismal, and their responses have been lacking / non-existent.